Chipotle Mexican Grill

3.6
686 reviews
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About

Mexican Restaurant
Chipotle Naperville 95th is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
2856 S Route 59, Naperville, IL
60564, United States

Hours

Reviews

3.6
686 reviews
5 stars
301
4 stars
142
3 stars
56
2 stars
38
1 star
149

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted poor customer service, including rude staff and unprofessional behavior.

Food Quality

Customers frequently reported issues with food quality, including stale, burnt, or improperly prepared items.

Cleanliness

Many reviews mentioned unsanitary conditions in the restaurant, with dirty tables and food prep areas.

Portion Sizes

Several customers expressed dissatisfaction with portion sizes, noting they were often smaller than expected.

Inconsistency

The overall experience varied greatly, with some customers praising the food and service while others reported significant issues.
  • SU
    Shodiya Umarova
    4 days ago
    1.0
    I asked for extra cheese and I didn’t even get extra cheese and I asked for vinaigrette TWO times TWO, yet I did not even get it and I cant enjoy chipotle without it.
  • SD
    Sam D
    6 days ago
    2.0
    We love Chipotle but it has become really hit or miss to find a good location. This one in Naperville South... is not a good location. The rice is always undercooked which ruins the entire entree. The restaurant planning is really poor and they often run out of ingredients for periods of time. They should be stocked and planning for Fridays when everyone wants Chipotle! The place was a mess. Both the dining area and the ingredient bar. With the diversity of customers, specially in the Naperville area, the ingredient bar needs to be clean and avoid cross contaminating ingredients. In the time I was waiting, I saw chicken dropped into the sofritas, sofritas juice dropped into the beef and pork, and beef dropped into the chicken. There was food everywhere! The service was both incompetent and rude. I was ordering 2 bowls. One of them was chicken. I was the last customer in a long line. The restaurant ran out of chicken on a Friday evening, 3 hours to close. They told me I had to wait for 15 minutes until they had more chicken. I was the only customer waiting. There was chicken in the other ingredient bar used for online orders. They could have used that chicken to complete my order and get me going since there were no new customers in that 15 minute wait. But they didn't... the two girls just said they can't and walked away. Then one of them told me it was going to be 10 more minutes. I just left. This is the 3rd poor experience at this location in 2 months. I won't be back.
  • 55
    5cull
    Dec 14, 2025
    3.0
    something was off, the food tasted different than it normally would. they also turned the music up really loud like a jumpscare, also the guy needs to slow down like it’s okay to take your time
  • CB
    C Birdd
    Nov 18, 2025
    3.0
    This location is so/so, hit or miss. Sometimes the food is great, sometimes not. Sometimes the place is clean, sometimes it's trashed. The parking lot is a free for all when at peak hours. Be carful parking/walking though it.
  • AP
    Amanda Pazdan
    Oct 17, 2025
    1.0
    Horrible experience. I am so exhausted by how bad it was that I’m not going to exert any more energy on it.

Frequently Asked Questions About Chipotle Mexican Grill

What are the operating hours of Chipotle Mexican Grill at Naperville 95th?

Chipotle Mexican Grill at Naperville 95th is open daily from 10:30 AM to 10:00 PM.

Where is Chipotle Mexican Grill located in Naperville?

It is located at 2856 S Route 59, Naperville, IL 60564, USA.