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McDonald's

3.1
(837 reviews)
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Business Details

550 E Industrial Park Rd, Murphysboro, IL
62966, United States
(618) 687-1171
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Location

McDonald's
550 E Industrial Park Rd, Murphysboro, IL
62966, United States

Hours

Reviews

3.1
837 reviews
5 stars
225
4 stars
128
3 stars
175
2 stars
106
1 star
203

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported slow service, with long wait times for orders and poor management of the drive-thru.

Order Accuracy

Many reviews highlighted issues with incorrect orders, missing items, and frequent mistakes made by staff.

Cleanliness

Several customers noted unsanitary conditions in the restaurant, including dirty dining areas and poor food handling.

Staff Attitude

Feedback indicated a mix of friendly and rude staff interactions, with some customers experiencing poor customer service.

Food Quality

There were complaints about cold food, incorrect preparation, and overall dissatisfaction with the quality of the meals.
  • AM
    Alyssa Murray
    Feb 26, 2026
    1.0
    I don’t even leave reviews but this one’s deserving. Every time I’ve visited this location, either there’s something wrong with the food (or not getting what you ordered) or its poor customer service. This time was both, do better.
  • LN
    Leslie Nimmo
    Oct 19, 2021
    5.0
    A great place for a quick bite. Cast service and clean.
  • AW
    Adam Wittenborn
    Jun 28, 2019
    4.0
    A little slow in the drive thru but food has always been fresh and the order correct.
  • GP
    Grace Phelps
    Jan 25, 2019
    1.0
    Rude workers, called to have them turn on the lights in the PlayLand cause I wasn't able to leave the PlayLand & it was dark in there, they hung up on me. When I first arrived, it took a few minutes before they even acknowledged that I was waiting to order. The tables were dirty, even the drinks were nasty, the food was cold too!!
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Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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