Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
The server I had on Friday April 10 was so friendly and helpful! Great service!
NR
Nat Robinson
Mar 28, 2026
1.0
So much hair in my food I got cheese fries and there were like 4 hairs in them. Hair in my salad too.
CH
Christopher Hardison
Mar 18, 2026
1.0
Wendy's have joined Hardee's in the list of places I can no longer use for breakfast due to the fact they have discontinued English muffins!!! Of all the crap they could have done away with.
AW
Angelyssa Welling
Mar 8, 2026
1.0
Whoever took my order shouldn’t be working here . Completely rude , slammed the door in my face. Messed half my order up, chicken sandwich not made how I ordered, missing a fry and nuggets. Paid $40 just for it to not be right . Had to come all the way back up here just to have whoever in the background screaming as I relayed the mess up in the speaker . The manger was friendly and nice , and got my correct order to me expeditiously . Do NOT recommend coming here at any point after 10 as they don’t seem to care about making sure you get what you paid for .
RR
Robert Robison
Mar 7, 2026
1.0
Hello again, Wendy’s.
I feel compelled to continue documenting the absolutely bewildering experience we endured at your establishment. At first I believed the situation might have simply been an unfortunate oversight — perhaps an employee momentarily distracted, perhaps a busy lunch rush. However, as the events continued to unfold, it became abundantly clear that what we were witnessing was not a momentary lapse in service, but rather a full-scale collapse of basic restaurant functionality.
To begin, the waiting situation did not merely persist — it escalated into something resembling a social experiment in patience. My aforementioned friend (still unnamed, out of respect for their dignity after such a harrowing ordeal) remained standing at the counter while employees passed by as though we were decorative plants. We waved politely. Nothing. We cleared our throats. Nothing. At one point I briefly considered whether we had somehow become invisible.
Then there is the matter of the Frosty. I cannot stress this enough: a vanilla junior Frosty and a medium strawberry Frosty swirl are not interchangeable concepts. They are not cousins, not siblings, not even distant acquaintances. One is vanilla. The other is strawberry. One is junior. The other is medium. The level of interpretive creativity required to make that substitution is frankly astonishing.
The soda machine situation was equally troubling. I approached it with hope, cup in hand, envisioning a refreshing beverage. Instead, what emerged was a tragic stream of lightly flavored carbonated disappointment. It was essentially soda water that had once heard rumors about syrup but never actually met it.
And then we arrive at the restroom situation, which truly pushed matters into the realm of the absurd. The absence of paper towels was so complete that it felt almost intentional — as if someone had conducted a thorough sweep to ensure that not a single square remained. I checked everywhere: the dispenser, the counter, even the floor. Nothing. My hands were left to air-dry like medieval laundry.
Frankly, by this point I was beginning to wonder if the building itself was slowly giving up.
I sincerely hope improvements are made, because the experience we had was less “fast food restaurant” and more “live-action endurance challenge.”
Concerned (and increasingly baffled),
A Customer
What are the drive-thru hours for Wendy's in Mount Vernon, IL?
The drive-thru is open daily from 6:30 AM to midnight.
Does this Wendy's location serve breakfast?
Yes, this location offers breakfast with various combos and sandwiches available.
Can I place an order online or via an app for this Wendy's?
Yes, orders can be placed online at order.wendys.com or through the Wendy's mobile app.
What payment options are accepted at Wendy's in Mount Vernon?
Payment options include American Express, Cash, Discover, Mastercard, and Visa.
Is delivery available at this Wendy's location?
Delivery is available where offered; check the app or order.wendys.com and enter your address to confirm.
How can I contact Wendy's Mount Vernon with feedback or questions?
You can reach the customer care team via the Contact page online, call 888-624-8140, or the local store at (618) 244-1313.
Where is Wendy's located in Mount Vernon?
Wendy's is located at 3917 Broadway St, inside Times Square Mall, Mount Vernon, IL 62864.
Are there any shopping centers or stores nearby to Wendy's?
Yes, Wendy's is near Times Square Mall and stores like AT&T Store, Laced n Grace, and Ashley Outlet, great for shopping before or after your meal.
What other dining options are close to Wendy's in Mount Vernon?
Nearby restaurants include Long John Silver's, Moe's Southwest Grill, Domino's Pizza, Subway, and The Waffle Company, offering various cuisines near Wendy's.
Are there any health or wellness services close to Wendy's?
Yes, near Wendy's you'll find Dr. Mark C. Hurst Optometrist, Mt. Vernon Eye Clinic, Trinity Beauty LLC salon, and Yin Yin Spa for wellness and beauty services.
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