Business Details
About
Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.9
1,222 reviews
5 stars
585
4 stars
276
3 stars
142
2 stars
78
1 star
141
What are people saying?
AI-generated from recent customer reviews
Food Quality
Mixed reviews on food quality; some enjoyed the food while others reported cold, incorrect, or poorly prepared items.
Service Speed
Service speed is a significant issue, with many customers experiencing long wait times in both drive-thru and dine-in.
Staff Attitude
Customer service is inconsistent; some staff are friendly and helpful, while others are reported as rude or unprofessional.
Cleanliness
Multiple complaints about cleanliness, including dirty dining areas and restrooms.
Order Accuracy
Frequent issues with incorrect orders and missing items, leading to customer dissatisfaction.
- BLBrad LewisNov 8, 20251.0My family and I put in our order well before they closed l, they waited forever to assign a driver from doordash. When my washer got there the manager proceeded to yell at her and refused to give them our order. When it comes to door dash you can refuse it if your closing but since you accepted the order then you honor the order. I will be taking this to your regional managervand higher if needed but I will not be returning as a customer nor will I recommend you. This was fully on you and your crew and you had no right to take it out on the dasher.
- CLCathy L.Nov 7, 20252.0Employee was very nice. Store was dirty, hamburger bun was stale and burger was cold. Toilet didn't flush in women's restroom.
- KRKrystal RileyOct 2, 20254.0Good food
- TTTACTSHOTZ361Sep 27, 20251.0Talk about putting the word slow mo in a fast food era. Good thing I wasn't in a rush. It was like watching a TV show at this place
- NINate Meeks (IgnatiousNation)Sep 19, 20251.0My friend went on their lunch break to get me food since I have disabilities and don't own a car. The lady was very rude towards my friend, and didn't put a single one of my toppings on my burger, nor was my cheese fully melted on my fries. Very disappointed because I usually love coming here. 👎👎
Frequently Asked Questions About Wendy's
Is Mount Vernon Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Mount Vernon, IL?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Mount Vernon, IL into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (618) 244-1313.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does Mount Vernon Wendy’s serve breakfast?
Yes, this Wendy’s location in Mount Vernon, IL serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the drive-thru hours for Wendy's in Mount Vernon, IL?
The drive-thru is open daily from 6:30 AM to midnight.
Does this Wendy's location serve breakfast?
Yes, this location offers breakfast with various combos and sandwiches available.
Can I place an order online or via an app for this Wendy's?
Yes, orders can be placed online at order.wendys.com or through the Wendy's mobile app.
What payment options are accepted at Wendy's in Mount Vernon?
Payment options include American Express, Cash, Discover, Mastercard, and Visa.
Is delivery available at this Wendy's location?
Delivery is available where offered; check the app or order.wendys.com and enter your address to confirm.
How can I contact Wendy's Mount Vernon with feedback or questions?
You can reach the customer care team via the Contact page online, call 888-624-8140, or the local store at (618) 244-1313.
Where is Wendy's located in Mount Vernon?
Wendy's is located at 3917 Broadway St, inside Times Square Mall, Mount Vernon, IL 62864.
Are there any shopping centers or stores nearby to Wendy's?
Yes, Wendy's is near Times Square Mall and stores like AT&T Store, Laced n Grace, and Ashley Outlet, great for shopping before or after your meal.
What other dining options are close to Wendy's in Mount Vernon?
Nearby restaurants include Long John Silver's, Moe's Southwest Grill, Domino's Pizza, Subway, and The Waffle Company, offering various cuisines near Wendy's.
Are there any health or wellness services close to Wendy's?
Yes, near Wendy's you'll find Dr. Mark C. Hurst Optometrist, Mt. Vernon Eye Clinic, Trinity Beauty LLC salon, and Yin Yin Spa for wellness and beauty services.