Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Customers reported inconsistent service, with some praising friendly staff while others experienced rudeness and long wait times.
Food Quality
Food quality varied significantly; some customers enjoyed their meals while others received cold or incorrect orders.
Cleanliness
Multiple reviews highlighted issues with cleanliness, including dirty dining areas and restrooms.
Atmosphere
The atmosphere received mixed reviews, with some customers appreciating the pleasant environment while others noted it was often dirty or uncomfortable.
GU
Google User
Feb 14, 2026
2.0
The staff just ignored us for almost 10 minutes. No sense of urgency, whatsoever. When we were finally waited on, the ignorant woman was just clueless. She was not paying attention at all.
Then, nothing was stocked. No cups, no napkins. This was at lunchtime. Inexcusable! Clearly not ready for business.
WB
Will Braddock
Jan 20, 2026
5.0
Cory Nguyen is the goat of Wendy’s. It’s an honor to be served food by him
LL
Luke
Jan 6, 2026
3.0
Wasn't a great experience here, order was wrong (slightly), could have been cooked more. Having said that, still better than any McDonald's I've ever been to
RM
Robert MacKenzie
Jan 5, 2026
4.0
We stopped to have lunch. One of the better Wendy's we have been to. Food was prepared good and the team was very friendly.
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the drive-thru hours for Wendy's in Mount Vernon, IL?
The drive-thru is open daily from 6:30 AM to midnight.
Does this Wendy's location serve breakfast?
Yes, this location offers breakfast with various combos and sandwiches available.
Can I place an order online or via an app for this Wendy's?
Yes, orders can be placed online at order.wendys.com or through the Wendy's mobile app.
What payment options are accepted at Wendy's in Mount Vernon?
Payment options include American Express, Cash, Discover, Mastercard, and Visa.
Is delivery available at this Wendy's location?
Delivery is available where offered; check the app or order.wendys.com and enter your address to confirm.
How can I contact Wendy's Mount Vernon with feedback or questions?
You can reach the customer care team via the Contact page online, call 888-624-8140, or the local store at (618) 244-1313.
Where is Wendy's located in Mount Vernon?
Wendy's is located at 3917 Broadway St, inside Times Square Mall, Mount Vernon, IL 62864.
Are there any shopping centers or stores nearby to Wendy's?
Yes, Wendy's is near Times Square Mall and stores like AT&T Store, Laced n Grace, and Ashley Outlet, great for shopping before or after your meal.
What other dining options are close to Wendy's in Mount Vernon?
Nearby restaurants include Long John Silver's, Moe's Southwest Grill, Domino's Pizza, Subway, and The Waffle Company, offering various cuisines near Wendy's.
Are there any health or wellness services close to Wendy's?
Yes, near Wendy's you'll find Dr. Mark C. Hurst Optometrist, Mt. Vernon Eye Clinic, Trinity Beauty LLC salon, and Yin Yin Spa for wellness and beauty services.
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