Numerous customers reported poor service, including rude staff, long wait times, and incorrect orders.
Food Quality
While some customers enjoyed the food, others expressed disappointment with the quality and accuracy of their orders.
Cleanliness Concerns
Several reviews mentioned unsanitary conditions, including dirty dining areas and lack of proper food handling practices.
Positive Experiences
Despite the negative feedback, some customers praised the ice cream and friendly staff, indicating that experiences can vary.
PS
Pete n Deb Scearce
5 days ago
5.0
Love it! With the app you can have a free ice cream for your bday!!
NN
noah
Dec 29, 2025
2.0
Asked for a bacon cheeseburger with nothing on it, got everything on it called them and the person on the phone started to get a attitude with me very poor service
DB
Dennis Bocock
Oct 24, 2025
5.0
You gotta try their cupcake ice cream cakes their great
FP
Faith Verrett Payne
Sep 24, 2025
5.0
Everything is always great when we place an order!
JR
Jaylynn Reeves
Sep 17, 2025
1.0
I’m a dasher and yes I realize it was close to closing when the order was put in but I’m doing my job just like you are. My kindness was met with a terrible attitude. Idc how hard your days been. I did nothing to you for you to catch an attitude.
Frequently Asked Questions About Dairy Queen Grill & Chill
What kind of food and treats are available at Dairy Queen Grill & Chill in Mount Vernon?
Dairy Queen Grill & Chill offers classic fast food items including soft-serve ice cream, signature shakes, Blizzard® Treats, Chicken Strip Basket, Grillburgers®, and DQ cakes.
What are the operating hours of Dairy Queen Grill & Chill in Mount Vernon?
The store is open Monday through Saturday from 10:00 AM to 8:30 PM, and on Sunday from 10:30 AM to 8:30 PM.
Does Dairy Queen Grill & Chill in Mount Vernon offer drive-thru and seating options?
Yes, the location has a drive-thru as well as indoor and outdoor seating, including booster seats and high chairs for families.
Is Dairy Queen Grill & Chill in Mount Vernon family-friendly and accessible?
Yes, Dairy Queen is family-friendly, welcomes children, and is wheelchair accessible. It also provides booster seats, high chairs, and restrooms for customer convenience.
How can I place an order for pickup at the Mount Vernon Dairy Queen Grill & Chill?
You can place your pickup order online through their website at https://www.dairyqueen.com/en-us/order/pickup/n/11268/.
Are there any special deals or rewards available for customers at Dairy Queen Grill & Chill?
Yes, customers can download the Dairy Queen app to access exclusive deals and mobile ordering rewards.
Where is Dairy Queen Grill & Chill located in Mount Vernon?
It is located at 519 Main St, Mount Vernon, IL 62864-4117, USA.
What nearby places can I visit before or after my meal at Dairy Queen Grill & Chill?
Nearby you can visit the C.E. Brehm Memorial Public Library District for some community activities or relax, and also Knuckleheads Bar and Grill if you want to try more food and drinks.
Are there automotive services near Dairy Queen Grill & Chill in Mount Vernon?
Yes, nearby services include Bradshaw Auto Sales & Detailing, Don's Stereo and Speed, Scott's Body Shop, and U-Haul Neighborhood Dealer for rentals and automotive needs.
What financial institutions are near Dairy Queen Grill & Chill in Mount Vernon?
Peoples National Bank and First Financial Bank - Drive-up Center are located nearby for your banking and financial service needs.