Dairy Queen Grill & Chill

3.8
537 reviews
Get DirectionsCallWebsite

Business Details

519 Main St, Mount Vernon, IL
62864-4117, United States
(618) 315-6056
https://www.dairyqueen.com/
GoogleFacebookTwitter

About

Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • RestroomAvailable
  • Welcomes familiesAvailable
  • Kid friendlyAvailable

Location

Dairy Queen Grill & Chill
519 Main St, Mount Vernon, IL
62864-4117, United States

Hours

Reviews

3.8
537 reviews
5 stars
244
4 stars
118
3 stars
69
2 stars
28
1 star
78

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported rude or unhelpful staff, with many experiences highlighting poor customer service and long wait times.

Food Quality

While some customers enjoyed the food, there were numerous complaints about incorrect orders, unsatisfactory food quality, and inconsistency in items like blizzards.

Cleanliness

Several reviews mentioned unsanitary conditions, including dirty dining areas and staff not wearing gloves while handling food.

Speed of Service

Many customers expressed frustration with slow service, particularly during busy times, leading to long wait times for food.

Customer Loyalty

Despite the issues, some long-time customers expressed nostalgia and loyalty to the brand, indicating a desire for improvement rather than abandoning the establishment.
  • DB
    Dennis Bocock
    Oct 24, 2025
    5.0
    You gotta try their cupcake ice cream cakes their great
  • FP
    Faith Verrett Payne
    Sep 24, 2025
    5.0
    Everything is always great when we place an order!
  • JR
    Jaylynn Reeves
    Sep 17, 2025
    1.0
    I’m a dasher and yes I realize it was close to closing when the order was put in but I’m doing my job just like you are. My kindness was met with a terrible attitude. Idc how hard your days been. I did nothing to you for you to catch an attitude.
  • TW
    Tammy Wood
    Aug 7, 2025
    1.0
    My husband is soft spoken & the girl couldn't hear him so I tried to tell her our order & she was very rude & spoke to me with disrespect. "If your gonna talk to me from the passenger side then speak louder " she was very cocky. It was 240pm on Aug 7th, 2025.There is no need to be rude to the customers. If she don't like your job find another one but don't take it out us!!!!
  • FW
    FS Worldfamous
    Jul 17, 2025
    5.0
    This place has been here for over 38 years! Came here when I was 16 now 56. Awesome memories ❤️.
Read more reviews on Google

Frequently Asked Questions About Dairy Queen Grill & Chill

What kind of food and treats are available at Dairy Queen Grill & Chill in Mount Vernon?

Dairy Queen Grill & Chill offers classic fast food items including soft-serve ice cream, signature shakes, Blizzard® Treats, Chicken Strip Basket, Grillburgers®, and DQ cakes.

What are the operating hours of Dairy Queen Grill & Chill in Mount Vernon?

The store is open Monday through Saturday from 10:00 AM to 8:30 PM, and on Sunday from 10:30 AM to 8:30 PM.