Customers frequently reported rude or unhelpful staff, with many experiences highlighting poor customer service and long wait times.
Food Quality
While some customers enjoyed the food, there were numerous complaints about incorrect orders, unsatisfactory food quality, and inconsistency in items like blizzards.
Cleanliness
Several reviews mentioned unsanitary conditions, including dirty dining areas and staff not wearing gloves while handling food.
Speed of Service
Many customers expressed frustration with slow service, particularly during busy times, leading to long wait times for food.
Customer Loyalty
Despite the issues, some long-time customers expressed nostalgia and loyalty to the brand, indicating a desire for improvement rather than abandoning the establishment.
DB
Dennis Bocock
Oct 24, 2025
5.0
You gotta try their cupcake ice cream cakes their great
FP
Faith Verrett Payne
Sep 24, 2025
5.0
Everything is always great when we place an order!
JR
Jaylynn Reeves
Sep 17, 2025
1.0
I’m a dasher and yes I realize it was close to closing when the order was put in but I’m doing my job just like you are. My kindness was met with a terrible attitude. Idc how hard your days been. I did nothing to you for you to catch an attitude.
TW
Tammy Wood
Aug 7, 2025
1.0
My husband is soft spoken & the girl couldn't hear him so I tried to tell her our order & she was very rude & spoke to me with disrespect. "If your gonna talk to me from the passenger side then speak louder " she was very cocky. It was 240pm on Aug 7th, 2025.There is no need to be rude to the customers. If she don't like your job find another one but don't take it out us!!!!
FW
FS Worldfamous
Jul 17, 2025
5.0
This place has been here for over 38 years! Came here when I was 16 now 56. Awesome memories ❤️.
Frequently Asked Questions About Dairy Queen Grill & Chill
What kind of food and treats are available at Dairy Queen Grill & Chill in Mount Vernon?
Dairy Queen Grill & Chill offers classic fast food items including soft-serve ice cream, signature shakes, Blizzard® Treats, Chicken Strip Basket, Grillburgers®, and DQ cakes.
What are the operating hours of Dairy Queen Grill & Chill in Mount Vernon?
The store is open Monday through Saturday from 10:00 AM to 8:30 PM, and on Sunday from 10:30 AM to 8:30 PM.
Does Dairy Queen Grill & Chill in Mount Vernon offer drive-thru and seating options?
Yes, the location has a drive-thru as well as indoor and outdoor seating, including booster seats and high chairs for families.
Is Dairy Queen Grill & Chill in Mount Vernon family-friendly and accessible?
Yes, Dairy Queen is family-friendly, welcomes children, and is wheelchair accessible. It also provides booster seats, high chairs, and restrooms for customer convenience.
How can I place an order for pickup at the Mount Vernon Dairy Queen Grill & Chill?
You can place your pickup order online through their website at https://www.dairyqueen.com/en-us/order/pickup/n/11268/.
Are there any special deals or rewards available for customers at Dairy Queen Grill & Chill?
Yes, customers can download the Dairy Queen app to access exclusive deals and mobile ordering rewards.
Where is Dairy Queen Grill & Chill located in Mount Vernon?
It is located at 519 Main St, Mount Vernon, IL 62864-4117, USA.
What nearby places can I visit before or after my meal at Dairy Queen Grill & Chill?
Nearby you can visit the C.E. Brehm Memorial Public Library District for some community activities or relax, and also Knuckleheads Bar and Grill if you want to try more food and drinks.
Are there automotive services near Dairy Queen Grill & Chill in Mount Vernon?
Yes, nearby services include Bradshaw Auto Sales & Detailing, Don's Stereo and Speed, Scott's Body Shop, and U-Haul Neighborhood Dealer for rentals and automotive needs.
What financial institutions are near Dairy Queen Grill & Chill in Mount Vernon?
Peoples National Bank and First Financial Bank - Drive-up Center are located nearby for your banking and financial service needs.