Numerous customers reported slow and inattentive service, with long wait times for food and drinks, and some even left without being served.
Food Quality
Many reviews mentioned cold, overcooked, or poorly prepared food, with several customers expressing disappointment in the quality of their meals.
Positive Staff Experiences
Despite the negative feedback, several customers praised specific staff members for their excellent service and attentiveness, highlighting a few standout servers.
Atmosphere and Cleanliness
The restaurant's atmosphere received mixed reviews, with some noting it as a good place to watch sports, while others pointed out cleanliness issues and a noisy environment.
AA
ABudMan
Dec 28, 2025
4.0
Great place to watch sports and get some chicken wings
WP
Wesley Powers
Dec 27, 2025
1.0
When I go it’s a 50/50 change that I won’t be able to get a table and the service is bad. When I can’t get a table, less than half the restaurant will be sat, no one will great me and give me an estimated wait or if they do give us a wait time is some ridiculous amount of time or they say something like, “come back another time”. The staff never seems to be In hurry to take care of anyone. The food is just ok, not good enough to justify poor service. They have a variety of TVs but that doesn’t justify poor service. I usually only go to BWW when I don’t want to buy UFC payperview
RG
Russell Gregory
Dec 27, 2025
4.0
Nothing really different than any other Buffalo wild wings, friendly staff but as far as I'm concerned way overpriced for the quality.
RH
Rylin H
Dec 18, 2025
1.0
I don’t ever leave reviews but I’ve had so many bad experiences that I feel like I need to. Me and my boyfriend usually place an online order and go pick it up. The past 3 times we went, something has always been missing. I understand that can happen sometimes but it has been literally every time. One of the last times we went, my boyfriend went in to pick up the food about 10 minutes after pick up time. He stood there for 15 minutes before someone helped him. The workers would look at him and walk past him and knew he was there, but nobody helped. The food is also almost always cold. Tonight, we decided to try one more time and we got the pretzels which are one of our favorites. We always get the beer cheese, and when we tried it, it tasted soured and off. The texture was also grainy and gummy. We heated it up to see if that made a difference, but it didn’t. It still tasted bad like it was spoiled. My wings also were very gristly and had a dark spot in them. When you pay $70 for three meals, you expect it to be good. Tonight was honestly the last straw, I think I’m done here. We will never go back. Go to Marion, that one never disappoints.
JG
Jen Gogerty
Dec 10, 2025
2.0
Food was cold when brought to the table, and missing sauces/dips. Which we never got after asking for them. Took forever to get refills on our drinks. We were there for over 2 hours and 20 minutes was with our food.
Frequently Asked Questions About Buffalo Wild Wings
What types of food does Buffalo Wild Wings in Mount Vernon offer?
Buffalo Wild Wings specializes in award-winning Buffalo, New York-style wings with 26 sauces and seasonings to choose from.
What are the operating hours for Buffalo Wild Wings at 227 Potomac Boulevard?
The restaurant is open from 10:30 AM to 11:00 PM Monday through Thursday, 10:30 AM to midnight on Friday and Saturday, and 10:30 AM to 11:00 PM on Sunday, with late-night hours past midnight on weekends.
Where is Buffalo Wild Wings located in Mount Vernon, IL?
Buffalo Wild Wings is located at 227 Potomac Boulevard, Mount Vernon, IL 62864.
How can I contact Buffalo Wild Wings Mount Vernon?
You can reach Buffalo Wild Wings by phone at +1 618-246-2999.
Does Buffalo Wild Wings Mount Vernon have an online presence where I can find more information?
Yes, you can find more information on their official website at https://www.buffalowildwings.com/locations/us/il/mt-vernon/227-potomac-blvd/sports-bar-736/.
Is Buffalo Wild Wings suitable for takeout orders in Mount Vernon?
Yes, Buffalo Wild Wings is categorized as a takeout restaurant, allowing you to order food for pick-up.
What other Buffalo Wild Wings locations are near Mount Vernon for sports fans?
Nearby Buffalo Wild Wings locations include BWW Carbondale, Marion, Mt. Vernon, as well as multiple other Buffalo Wild Wings restaurants in the area, providing options for enjoying wings and sports.
Are there hotels near Buffalo Wild Wings in Mount Vernon for visitors?
Yes, several hotels are nearby, including Holiday Inn Mount Vernon, Hampton Inn Mt. Vernon, Fairfield Inn & Suites Mount Vernon Rend Lake, and Doubletree by Hilton Mt. Vernon, making it convenient for travelers to dine at Buffalo Wild Wings.
What natural attractions can I visit near Buffalo Wild Wings in Mount Vernon?
Rend Lake State Fish and Wildlife Area is a nearby national park and lake where visitors can enjoy outdoor activities before or after dining at Buffalo Wild Wings.
What are some dining alternatives near Buffalo Wild Wings in Mount Vernon?
Nearby dining options include Double Overtime Grill, Showdown Steakhouse and Saloon, and Lone Star Steakhouse, offering a variety of American and steakhouse cuisine.