Arby's

3.9
1266 reviews

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
103 Potomac Dr, Mount Vernon, IL
62864, United States

Hours

Reviews

3.9
1,266 reviews
5 stars
571
4 stars
324
3 stars
185
2 stars
72
1 star
114

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Multiple reviews highlighted issues with cleanliness, including dirty restrooms and sticky floors.

Service Speed

Customers frequently mentioned slow service, particularly in the drive-thru, with long wait times reported.

Food Quality

There were mixed reviews on food quality, with some customers enjoying their meals while others reported cold or poorly prepared food.

Staff Attitude

While many reviews praised friendly staff, there were also complaints about rude behavior from some employees.

Availability Issues

Several customers noted that the restaurant was frequently out of menu items, including roast beef and sauces.
  • TH
    Trevin Hamburg
    Jan 2, 2026
    1.0
    Ofallons so much better
  • IC
    Israel Carlisle
    Dec 1, 2025
    5.0
    Great Arby's location
  • BW
    Brody W
    Nov 26, 2025
    1.0
    Ordered fresh dip. Got no aju, also ordered a beef and cheddar and got no cheddar.
  • KM
    Kylie Marie
    Nov 8, 2025
    3.0
    Good service, the only thing my husband and I had a problem with is the drink machine had NO ice, and the pop was warm. There was also no arby’s sauce in the container on the counter either.
  • CA
    Casey Anson
    Oct 11, 2025
    5.0
    Staff requesting your name instead of assigning you a number makes you feel like your in your hometown amongst friends.