McDonald's

3.5
486 reviews
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Business Details

418 E Main St, Mount Sterling, IL
62353, United States
(217) 773-4727
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
418 E Main St, Mount Sterling, IL
62353, United States

Hours

Reviews

3.5
486 reviews
5 stars
171
4 stars
95
3 stars
103
2 stars
43
1 star
74

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer service experiences vary widely, with some praising friendly staff while others report rude interactions and order inaccuracies.

Food Freshness

Food quality is inconsistent, with reports of cold, stale, or improperly prepared items, alongside some positive mentions of fresh food.

Cleanliness

The cleanliness of the restaurant is frequently criticized, with reports of dirty tables and unsanitary conditions.

Order Accuracy

Many customers experienced issues with incorrect orders or missing items, leading to frustration and dissatisfaction.

Speed of Service

Service speed is inconsistent; some customers report quick service while others mention long wait times.
  • BB
    barren
    2 days ago
    1.0
    picked up breakfast and proceeded to see a roach crawl out of the bag. Absolutely disgusting.
  • KS
    Kim Snyder
    Nov 7, 2025
    2.0
    I went into this place and ordered and they can't get orders right. Another poor service food place. Won't go back.
  • MW
    Mike Wolski
    Oct 20, 2025
    4.0
    The customer service was very friendly, but it takes a while to get your order, and then only to get the sandwiches I didn't order. They asked for my receipt, and the kiosk didn't print one. They didn't staple one to the bag to show what I ordered either, it's almost like a strategy to put in whatever sandwich they feel like. I did eat what was given only to be polite.
  • TM
    Twanreona McGowan
    Sep 14, 2025
    1.0
    Terrible, all around HORRIBLE McDonalds. The lady in the window that hands you your food had a terrible attitude, heffa didn’t even say “ Hello “ Before handing the food. My food was giving to me cold as hell so i told her and the manager got upset. I was parked which i didn’t mind because who finna pay 10 bucks for cold food. I was told to pull up and that’s what i did. The place is terrible & they’re very prejudice against African Americans.
  • JX
    Just Me (Sikarii X)
    Sep 12, 2025
    3.0
    Quality of food is hit or miss. It's a gamble whether you get food poisoning or not. You know how sometimes people throw paint on a canvas and hope it makes art? Someone did it to a tortilla and hoped it would turn into a snack wrap. Deconstructed snack wrap. Or maybe it was just build your own snack wrap day and they just provide the ingredients.
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Frequently Asked Questions About McDonald's

What are the regular dining hours for McDonald's in Mount Sterling, IL?

McDonald's in Mount Sterling, IL is open daily from 5:00 AM to 11:00 PM, with slightly later openings on Friday and Saturday at 5:30 AM.

What are the drive-thru service hours at this McDonald's location?

The drive-thru is open from 5:00 AM to 11:00 PM Monday through Thursday and Sunday, and until midnight on Friday and Saturday.