McDonald's

3.5
487 reviews
Get DirectionsCallWebsite

Business Details

418 E Main St, Mount Sterling, IL
62353, United States
(217) 773-4727
http://www.mcdonalds.com/
GoogleFacebookInstagramTwitter

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
418 E Main St, Mount Sterling, IL
62353, United States

Hours

Reviews

3.5
487 reviews
5 stars
171
4 stars
96
3 stars
102
2 stars
44
1 star
74

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Multiple reviews highlighted dirty conditions in the dining area and bathrooms.

Order Accuracy

Customers frequently reported issues with incorrect orders and missing items.

Service Speed

There were mixed reviews on service speed, with some praising quick service while others experienced long wait times.

Food Quality

Food quality was inconsistent, with some customers receiving fresh meals while others reported cold or poorly prepared food.

Staff Friendliness

Several reviews noted friendly and helpful staff, although there were also mentions of rude service.
  • BB
    bdriving1
    Dec 11, 2025
    2.0
    Below average franchise with dirty toilets, dining room, and lot. They'll undercook (heat, reheat) food and not apologize!
  • BB
    barren
    Nov 22, 2025
    1.0
    picked up breakfast and proceeded to see a roach crawl out of the bag. Absolutely disgusting.
  • KS
    Kim Snyder
    Nov 7, 2025
    2.0
    I went into this place and ordered and they can't get orders right. Another poor service food place. Won't go back.
  • MW
    Mike Wolski
    Oct 20, 2025
    4.0
    The customer service was very friendly, but it takes a while to get your order, and then only to get the sandwiches I didn't order. They asked for my receipt, and the kiosk didn't print one. They didn't staple one to the bag to show what I ordered either, it's almost like a strategy to put in whatever sandwich they feel like. I did eat what was given only to be polite.
  • TM
    Twanreona McGowan
    Sep 14, 2025
    1.0
    Terrible, all around HORRIBLE McDonalds. The lady in the window that hands you your food had a terrible attitude, heffa didn’t even say “ Hello “ Before handing the food. My food was giving to me cold as hell so i told her and the manager got upset. I was parked which i didn’t mind because who finna pay 10 bucks for cold food. I was told to pull up and that’s what i did. The place is terrible & they’re very prejudice against African Americans.
Read more reviews on Google

Frequently Asked Questions About McDonald's

What are the regular dining hours for McDonald's in Mount Sterling, IL?

McDonald's in Mount Sterling, IL is open daily from 5:00 AM to 11:00 PM, with slightly later openings on Friday and Saturday at 5:30 AM.

What are the drive-thru service hours at this McDonald's location?

The drive-thru is open from 5:00 AM to 11:00 PM Monday through Thursday and Sunday, and until midnight on Friday and Saturday.