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Dunkin' Zero
Brand Certified

Dunkin'

3.4
(300 reviews)

Business Details

(847) 803-3800
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Mount Prospect, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
1301 N Wolf Rd, Mount Prospect, IL
60056, United States

Hours

Reviews

3.4
300 reviews
5 stars
134
4 stars
41
3 stars
24
2 stars
16
1 star
85
  • JA
    Joseph Arellano
    Feb 27, 2026
    2.0
    Donut was old and an employee hair was inside the bag. Pretty disappointed.
  • WS
    W S
    Feb 22, 2026
    1.0
    Went to the drive thru to place an order. This was on 2/20/26 around 6:30 am. When I had pulled up to the window there was no one behind until maybe half a minute and a car was behind me. I pulled up and I took probably a minute or two to look at the menu to decide what I wanted to order. During that time the cashier, I believe her name was Dulce, was extremely rude, asked me multiple times “are you ready? Are you ready?” I politely kept telling her I just need one second. She gave me attitude and said I need to hurry up and order because there are cars behind me and I holding up her line. Keep in mind I was at the drive thru for 2 minutes, no longer than that. Her tone was extremely rude and never had I had a cashier at a drive thru tell me to hurry up and order because I am holding up the line. I wasn’t holding up any line either. Very awful customer service, if you don’t know how to talk to customers and be polite then you shouldn’t be working in this business. I’ve worked in a restaurant for 7 years and have never talked like this to my customers. Extremely unprofessional. On top of that, food was not good, bagel was very stale and hard, hash browns tasted like they were undercooked, and the refresher I ordered tasted weird also. Never coming back to this location And seeing the other reviews, I’m glad I’m not the only one that has had a bad experience here.
  • ZP
    Zach Paul
    Jan 26, 2026
    1.0
    Person at counter told me there was no midnight roast when he'd just poured one for another customer after presenting a digital coupon for it. Gave me something i didn't want and didnt want to get fixed due to needing to get back to work. Really got to listen to customers better. Wasnt even a rush there was literally no one there and I went past 5pm.
  • CC
    Cal
    Jan 17, 2026
    5.0
    Very friendly staff. Tried a new Carmel chocolate iced coffee it was very good!! Cleaning dining area and restrooms were clean as well.
  • KK
    Kevin
    Jan 9, 2026
    1.0
    I gave this type place five years worth of chances. It’s just inconvenient to go anywhere else, but now after you touch my donut with your bare hand, you put it in a hash brown bag in your hand it to me! You are the manager this parties over you people are the most unsanitary restaurant I’ve ever seen, and I am calling the health department. How do you put donuts in a hash brown bag and hand it to people? You raise your prices you don’t give no more discount you and you tell the seniors too bad they don’t have to honor any discount. Believe me this has nothing to do about $.30 off a cup of coffee. This has everything The employee is not wearing gloves and touching my donut with your bare hands, and then hand it to me. I highly recommend using gloves and putting food in bags.

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