Dunkin'

3.4
297 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Mount Prospect, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
1301 N Wolf Rd, Mount Prospect, IL
60056, United States

Hours

Reviews

3.4
297 reviews
5 stars
133
4 stars
41
3 stars
24
2 stars
15
1 star
84

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported poor service, including rude staff, incorrect orders, and long wait times.

Order Accuracy

Many reviews highlighted issues with incorrect or incomplete orders, leading to customer frustration.

Food Quality

Several customers mentioned that food items, such as bagels and donuts, were stale or not fresh.

Customer Experience

Overall, the customer experience was negatively impacted by staff attitudes and lack of proper training.
  • KK
    Kevin
    3 days ago
    1.0
    I gave this type place five years worth of chances. It’s just inconvenient to go anywhere else, but now after you touch my donut with your bare hand, you put it in a hash brown bag in your hand it to me! You are the manager this parties over you people are the most unsanitary restaurant I’ve ever seen, and I am calling the health department. How do you put donuts in a hash brown bag and hand it to people? You raise your prices you don’t give no more discount you and you tell the seniors too bad they don’t have to honor any discount. Believe me this has nothing to do about $.30 off a cup of coffee. This has everything The employee is not wearing gloves and touching my donut with your bare hands, and then hand it to me. I highly recommend using gloves and putting food in bags.
  • SF
    Scott Flack
    Dec 8, 2025
    1.0
    Didn't get all my food for from the drive-thru. Contacted customer service who tried getting her n contact with the local store owner, but never got a response. Still haven't gotten a refund
  • NN
    Nick
    Nov 23, 2025
    1.0
    This place gave me a cold bagel with frozen butter and a lot of it also charged me 4.00 for it and a shocking thing is they charge a whole dollar for butter and I had to wait 20min until it was made when the thing I ordered was simple a bagel toasted with butter please never come here unless you want the poorest service on this planet but you can come when under new management if not expect the worse
  • MZ
    Maggie Zagrodny
    Nov 18, 2025
    1.0
    I’ve given this place multiple chances, but the quality and consistency just aren’t improving. My coffees often arrive half full, and when they’re not, they’re overly sweetened to the point of being undrinkable. I’ve also received the wrong items more than once, and on other occasions, items were simply missing from my order. The most frustrating part is that the staff doesn’t seem equipped to handle even basic requests. Whether it’s lack of training or poor communication, the level of incompetence has made each visit more disappointing than the last. Unfortunately, I can’t recommend this location until significant improvements are made.
  • SE
    Sarai Escalante
    Nov 2, 2025
    1.0
    Every time I order from here my order is wrong or it just looks awful. Regardless, if I ask them to remake it, it’s still wrong.

Frequently Asked Questions About Dunkin'

What type of food and beverages does Dunkin' in Mount Prospect, IL offer?

Dunkin' offers coffee, espresso, breakfast sandwiches, donuts, tea, and a variety of beverages including holiday specials like Cookie Butter Cloud Latte and Peppermint Mocha.

What are the regular operating hours for Dunkin' located at 1301 N Wolf Rd?

Dunkin' is open Monday through Saturday from 4:00 AM to 10:00 PM and on Sunday from 4:00 AM to 9:00 PM.