Dunkin'

3.4
293 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Mount Prospect, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
1301 N Wolf Rd, Mount Prospect, IL
60056, United States

Hours

Reviews

3.4
293 reviews
5 stars
132
4 stars
41
3 stars
23
2 stars
15
1 star
82

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unprofessional behavior from staff, with many customers expressing dissatisfaction with their interactions.

Order Accuracy

A significant number of customers reported issues with incorrect orders, leading to frustration and disappointment.

Service Speed

Customers experienced long wait times, particularly in the drive-thru, with some noting that service was slow even during non-busy hours.

Product Quality

Several reviews mentioned stale or poorly prepared food items, including donuts and bagels, impacting overall satisfaction.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members and noted positive experiences with certain orders.
  • NN
    Nick
    1 day ago
    1.0
    This place gave me a cold bagel with frozen butter and a lot of it also charged me 4.00 for it and a shocking thing is they charge a whole dollar for butter and I had to wait 20min until it was made when the thing I ordered was simple a bagel toasted with butter please never come here unless you want the poorest service on this planet but you can come when under new management if not expect the worse
  • MZ
    Maggie Zagrodny
    6 days ago
    1.0
    I’ve given this place multiple chances, but the quality and consistency just aren’t improving. My coffees often arrive half full, and when they’re not, they’re overly sweetened to the point of being undrinkable. I’ve also received the wrong items more than once, and on other occasions, items were simply missing from my order. The most frustrating part is that the staff doesn’t seem equipped to handle even basic requests. Whether it’s lack of training or poor communication, the level of incompetence has made each visit more disappointing than the last. Unfortunately, I can’t recommend this location until significant improvements are made.
  • SE
    Sarai Escalante
    Nov 2, 2025
    1.0
    Every time I order from here my order is wrong or it just looks awful. Regardless, if I ask them to remake it, it’s still wrong.
  • AA
    Aisuluu Anvarbekova
    Oct 31, 2025
    1.0
    I ordered a hot mocha latte. The cup was overfilled, and the milk wasn’t frothed at all ,it tasted more like coffee with cold milk The service was terrible. I waste my time
  • TK
    Tatted Katt
    Oct 10, 2025
    2.0
    One of the rudest location I have EVER A BEEN TO, they don’t “accept” rewards points apparently but scanned my points and claimed they didn’t and charged me! They have an attitude even taking your order. Burned my bagel… won’t be back again.

Frequently Asked Questions About Dunkin'

What type of food and beverages does Dunkin' in Mount Prospect, IL offer?

Dunkin' offers coffee, espresso, breakfast sandwiches, donuts, tea, and a variety of beverages including holiday specials like Cookie Butter Cloud Latte and Peppermint Mocha.

What are the regular operating hours for Dunkin' located at 1301 N Wolf Rd?

Dunkin' is open Monday through Saturday from 4:00 AM to 10:00 PM and on Sunday from 4:00 AM to 9:00 PM.