Dunkin'

3.7
400 reviews
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Business Details

1001 S Busse Rd, Mount Prospect, IL
60056, United States
(847) 690-0650
https://www.dunkindonuts.com
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About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Mount Prospect, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryNot available
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
1001 S Busse Rd, Mount Prospect, IL
60056, United States

Hours

Reviews

3.7
400 reviews
5 stars
195
4 stars
70
3 stars
35
2 stars
24
1 star
76

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted consistently rude and unprofessional behavior from staff, with many customers expressing dissatisfaction with the service they received.

Order Accuracy

Many customers reported issues with incorrect orders, including missing items and wrong charges, leading to frustration and disappointment.

Food Quality

Several reviews mentioned poor food quality, including drinks that were improperly made or tasted bad, contributing to an overall negative experience.

Cleanliness

Customers noted unsanitary conditions and a lack of cleanliness in the store, which further detracted from their experience.

Staff Attitude

While some reviews praised individual staff members for their friendliness, the overall sentiment indicated a lack of courtesy and professionalism among many employees.
  • RP
    Robellyn Paraiso
    Dec 16, 2025
    1.0
    This place really deserves NO stars! The women who work here are so miserable! Not ONE word is said when I pull up to the window and they hand me my order. How is it that with so many negative reviews has anything changed in your establishment?! DO BETTER!
  • KC
    Kkush Clo
    Nov 8, 2025
    1.0
    Bad service
  • IM
    Isabela Marin
    Nov 5, 2025
    3.0
    Bad customer service
  • JP
    John Prang
    Nov 1, 2025
    1.0
    This Dunkin’ donut is the worst place to get your foods.Customer service is thump down, worst experience I had. I will skip this place and go somewhere else. They deserve a zero star in my opinion.
  • VG
    Valerie Grisleys
    Sep 1, 2025
    1.0
    Este Dunkin’ en el turno de la madrugada (5:00 A.M.) es un desastre. Los tres empleados de la mañana no saben atender ni respetar al cliente. Siempre que intento pedir algo, me interrumpen a la mitad con lo mismo: “What size? What size?” sin dejarme terminar de hablar. Muy grosero y cero profesional. Además, los precios nunca son los mismos. Un simple Vanilla Milkshake con dos shots de espresso me lo han cobrado $10, $11, $13 y hasta $14 según el día. Es absurdo que cada vez inventen un precio distinto. La calidad tampoco existe. A veces me entregan la bebida llena hasta arriba, y otras veces me la dan faltando varios centímetros para el tope. Eso demuestra desorden y falta de seriedad. Ya no pienso volver. Por seguir viniendo solo perdí tiempo, paciencia y dinero. Prefiero manejar más lejos antes que aguantar este mal servicio y estos abusos.
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Frequently Asked Questions About Dunkin'

What are Dunkin' Mount Prospect's regular opening hours?

Dunkin' Mount Prospect is open Monday to Friday from 4:00 AM to 9:00 PM, Saturday from 4:00 AM to 9:00 PM, and Sunday from 5:00 AM to 9:00 PM.

Does Dunkin' Mount Prospect offer delivery and pickup services?

Yes, Dunkin' Mount Prospect offers delivery and curbside pickup services.