Dunkin'

3.7
399 reviews
Decked Out Lattes
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Business Details

1001 S Busse Rd, Mount Prospect, IL
60056, United States
(847) 690-0650
https://www.dunkindonuts.com
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About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Mount Prospect, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryNot available
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
1001 S Busse Rd, Mount Prospect, IL
60056, United States

Hours

Reviews

3.7
399 reviews
5 stars
195
4 stars
70
3 stars
35
2 stars
24
1 star
75

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted consistently rude and unprofessional behavior from staff, with many customers expressing dissatisfaction with their interactions.

Order Accuracy

Many customers reported issues with incorrect orders, including missing items and wrong charges, leading to frustration and disappointment.

Food Quality

Several reviews mentioned poor food quality, including drinks being improperly made, food being served cold or soggy, and inconsistent taste.

Cleanliness

Customers noted unsanitary conditions in the store, including flies and dirty preparation areas, contributing to a negative dining experience.

Speed of Service

While some reviews praised quick service, many others complained about slow service and long wait times, particularly in the drive-thru.
  • KC
    Kkush Clo
    Nov 8, 2025
    1.0
    Bad service
  • IM
    Isabela Marin
    Nov 5, 2025
    3.0
    Bad customer service
  • JP
    John Prang
    Nov 1, 2025
    1.0
    This Dunkin’ donut is the worst place to get your foods.Customer service is thump down, worst experience I had. I will skip this place and go somewhere else. They deserve a zero star in my opinion.
  • AJ
    Alexis Jiménez
    Sep 1, 2025
    1.0
    The employees are the worse people they have really bad attitude, you’re not even finish your order and they tell you to move, no matter what you order taste weird and you always paid different prices for the same item, I hope someone do something with this location. I wish I can rate as a 0 stars but unfortunately I have to give 1 star
  • VG
    Valerie Grisleys
    Sep 1, 2025
    1.0
    Este Dunkin’ en el turno de la madrugada (5:00 A.M.) es un desastre. Los tres empleados de la mañana no saben atender ni respetar al cliente. Siempre que intento pedir algo, me interrumpen a la mitad con lo mismo: “What size? What size?” sin dejarme terminar de hablar. Muy grosero y cero profesional. Además, los precios nunca son los mismos. Un simple Vanilla Milkshake con dos shots de espresso me lo han cobrado $10, $11, $13 y hasta $14 según el día. Es absurdo que cada vez inventen un precio distinto. La calidad tampoco existe. A veces me entregan la bebida llena hasta arriba, y otras veces me la dan faltando varios centímetros para el tope. Eso demuestra desorden y falta de seriedad. Ya no pienso volver. Por seguir viniendo solo perdí tiempo, paciencia y dinero. Prefiero manejar más lejos antes que aguantar este mal servicio y estos abusos.
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Frequently Asked Questions About Dunkin'

What are Dunkin' Mount Prospect's regular opening hours?

Dunkin' Mount Prospect is open Monday to Friday from 4:00 AM to 9:00 PM, Saturday from 4:00 AM to 9:00 PM, and Sunday from 5:00 AM to 9:00 PM.

Does Dunkin' Mount Prospect offer delivery and pickup services?

Yes, Dunkin' Mount Prospect offers delivery and curbside pickup services.