Business Details
About
Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
- Welcomes familiesAvailable
- Kid friendlyAvailable
Location
Hours
Reviews
3.2
370 reviews
5 stars
133
4 stars
63
3 stars
39
2 stars
31
1 star
104
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted consistently rude and unhelpful staff, including the owners, leading to a negative dining experience.
Order Accuracy
Many customers reported frequent mistakes with their orders, including missing items and incorrect food preparation.
Food Quality
While some customers enjoyed the food, there were multiple complaints about food being served cold, poorly prepared, or not meeting expectations.
Pricing Issues
Several reviews mentioned unexpected charges and overpricing, with customers feeling they were being scammed or misled about costs.
Cleanliness and Maintenance
Customers noted issues with cleanliness, including broken equipment and unsanitary conditions, contributing to an overall negative impression.
- AMAngela MendozaOct 19, 20254.0Food good but was told twice no bacon and still put it on. Super nice woman who took order
- IFIron FistSep 17, 20251.0extremely poor service,very rude staff, not only was my order not correct but i found hair in my food and got a nasty soggy bun. last time i go here shame cus it used to be my favorite DQ spot. you guys have a lot of stuff you need to fix promptly!!!
- JTjerry tibbsSep 17, 20251.0This place should be closed down! The lady that runs it is always pissed at the world and is very snobby!! Dairy Queen needs to pull their franchise!!!!I used to order a medium chocolate shake and I would specify no whip cream and she would put it on there anyway. I would give it back to them but rather than do the logical thing and take a spoon and dip it off and apologize for messing up she would mix it in thinking that I wouldn't see it or taste it!! If you buy a shake or something and it's made with spoiled milk they won't give you your money back because they refuse to give receipts!!!! I quit going there for a couple months and yesterday I decided I would try again nope same thing after specifying 4 time at the speaker no whip cream, she did it anyway!!!! I'll never go back again! I believe in doing business locally but not at this garbage dump!!! The man is every bit as rude as the woman!! The owners reply is phony as can be!!! I've given them multiple times to get it right and they don't!!!! They plain don't listen!!! They're going to do it their way and be just as Rude!!!!
- PNPhil NewtonAug 10, 20251.0Owner was VERY rude to me today. I eat there (drive thru) 3 times a year on my way to Wisconsin. Today stopped in to get a Peanut Buster Parfait. I walked in and back to the bathrooms. The owner accosted me and told me the restroom was for paying customers only. I am a paying customer. I was just going to use the restroom first. He angrily told me I needed to pay for my food first. I told him I did not like his tone and walked out. I bought ice cream at a convenience store instead. I will never go back there again.
- ADAnnette DeniseAug 5, 20251.0In the last two months, I have went to this Dairy Queen three times, Thinking to myself each time surely this lady cannot be this rude all the time. Yes, she is. Also, they can’t make a simple vanilla ice cream cake that I ordered a week in advance. Boy do I miss Jack. They Continually Ruin the experience of going to Dairy Queen and in our small towns we don’t have too many places that we can choose from. Such a shame. They do not listen to their fans as they state in their other review replies because if they did, they would have at least been polite.
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the operating hours of Dairy Queen Grill & Chill in Mount Carroll?
Dairy Queen Grill & Chill is open every day from 9:00 AM to 9:00 PM.
Where is Dairy Queen Grill & Chill located?
It is located at 401 S Clay St, Mount Carroll, IL 61053-1307, USA.
What type of menu items does Dairy Queen Grill & Chill offer?
The menu features soft-serve ice cream, signature shakes, Blizzard® Treats, Chicken Strip Basket, Grillburgers®, shakes and malts, and DQ cakes.
Does Dairy Queen Grill & Chill have outdoor seating and is it family-friendly?
Yes, the location offers outdoor seating and is family-friendly, welcoming children as well.
Is there a drive-thru service available at Dairy Queen Grill & Chill?
Yes, they offer drive-thru service for convenient ordering and pickup.
Can I order online or use mobile deals at Dairy Queen Grill & Chill?
Yes, you can place orders online and take advantage of mobile deals through their app.
Is WiFi available for customers at Dairy Queen Grill & Chill?
Yes, free WiFi is available for customers at this location.
What nearby places can I visit before or after enjoying a meal at Dairy Queen Grill & Chill?
You can visit nearby attractions such as the Savanna Museum and the Owen P Miles Museum for arts and culture, or enjoy outdoor time at Point Rock Park and Timber Lake Playhouse.
Are there nearby services or facilities that might be useful when visiting Dairy Queen Grill & Chill?
Yes, there is a Mobil gas station nearby for fueling needs, and banks like Mt. Carroll Banking Center if you need banking services.
How can nearby transit or landmarks help me find Dairy Queen Grill & Chill?
Dairy Queen Grill & Chill is located near known landmarks such as Shimer Square and the Mount Carroll Historic District, which can help you locate the restaurant easily.