Chipotle Mexican Grill

2.3
318 reviews

About

Mexican Restaurant
Chipotle Morton Grove is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
6861 Dempster St, Morton Grove, IL
60053, United States

Hours

Reviews

2.3
318 reviews
5 stars
73
4 stars
24
3 stars
17
2 stars
23
1 star
181

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted poor customer service, with staff being rude, indifferent, and unenthusiastic.

Food Quality

Many customers reported issues with food quality, including stale, cold, or improperly cooked ingredients, leading to dissatisfaction.

Portion Sizes

Several reviews mentioned that the portions served were stingy, with customers frequently receiving less than expected.

Cleanliness

The establishment was frequently described as dirty, with unsanitary conditions reported in both the dining area and food preparation areas.

Order Accuracy

A significant number of customers experienced issues with incorrect orders, missing items, or poorly prepared food.
  • KM
    Kamyar Moltaji
    Nov 17, 2025
    1.0
    I have noticed that this location is not consistent in regards to the service and portions they provide to the customers which is very upsetting. I ordered a burrito with double meat and seems to me the server didn't give enough for what personally i paid for. With regards to consistency, it also seems they aren't the cleanest location either which is concerning to me and should be looked into; the serving line seems to get messy and not consistently cleaned which isn't good either; probably going to different places now.
  • RV
    Rubina Vinca
    Oct 31, 2025
    1.0
    If i could give it a 0 I would. The red haired employee was so rude and disrespectful. She barely put any portions but even when she did it was so sloppy she literally looked like she dreaded her job. The location is always empty and thats why its clean. Looked like they hated their job and just wanted to leave. After spilling sour cream all over my tacos they didnt even offer another one or discount.
  • EE
    Elvisa Ejupovic
    Oct 28, 2025
    1.0
    Do not recommend. Yesterday, I ordered Chipotle chicken bowl for pickup. And it was awful and disgusting and burned chicken and old rice cold. I end up throwing it because animal would not eat it.
  • BS
    Branden Stinehelfer
    Oct 23, 2025
    4.0
    This place must've turned itself around because the portions are huge and the service is amazing! I definitely recommend this Chipotle. My experience was with the night crew
  • MC
    Matheus Carvalho
    Oct 2, 2025
    1.0
    it was the worst bowl I had ever seen, they completely forgot to put 3 of my items including the steak and beans, they gave me a bowl with lettuce and white rice, tell me does that look like a bowl someone would get? The piece of paper says steak bowl and on top of it all the toppings. I was starving to death and had only 20 minutes to eat my lunch because of work and now im still starving after eating only rice and lettuce. I love chipotle but this place has gotta do better.

Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill in Morton Grove offer?

Chipotle Mexican Grill offers a customizable menu with burritos, bowls, quesadillas, tacos, and salads made from responsibly sourced, wholesome ingredients without artificial colors, flavors, or preservatives.

What are the opening hours of Chipotle Mexican Grill in Morton Grove?

The restaurant is open daily from 10:45 AM to 11:00 PM.