Numerous customers reported slow service, rude staff, and incorrect orders, indicating a decline in customer service quality.
Food Quality
Mixed reviews on food quality; some enjoyed the cheesesteaks and fries, while others found the food tasteless, poorly prepared, or overpriced.
Cleanliness and Hygiene
Concerns were raised about hygiene practices, including employees not wearing hairnets and issues with food cleanliness.
Inconsistent Experience
Customers noted a significant difference in service and food quality between different shifts, with day shifts generally performing better than night shifts.
NB
Nonyah Bizness
Feb 17, 2026
1.0
I ordered the original steak sandwich today and it was terrible 👎🏾👎🏾👎🏾meat smelled spoiled
JJ
Jon J
Feb 16, 2026
1.0
This place..(Charleys and T.A)..is not very friendly to black people..I guess I shouldn't be surprised do to their location...I watched and observed how the cashiers at Charley and the t.a clerks greeted their own kind and how they didn't greet black people...it was very noticeable...you get the feeling of ..you know they don't want to help or serve you..but they know they have to...very uncomfortable...next time I have to pass through here I think I will just bring a bag lunch...
DW
Dorothy Whitfield
Feb 9, 2026
2.0
Very slow service long wait about 10 minutes if not longerbefore my order was taken not enough help only two people’s working no one had on hairnets. My food didn’t taste good like it have taste at all Charlie’s. I didn’t taste any cheese at all on my sandwich and the green pepper was raw. I thought it would have been sautéed and then I found hair in my food Which was blonde and I am not blonde. I will not be going back.
IW
Iain Wemyss
Feb 1, 2026
1.0
I eat here everytime I come through, and always before it's great service and very good food. Today not so much. Annabelle was apathetic and even rude, not only to but l myself but to others in line. I can overlook that, everyone has a bad day from time to time. But I want my money's worth. This is definitely isn't happening if she is making the sandwichs. Not even enough meat to cover the bread.I paid for a sandwich, not half of one. I can't believe this was offered as ok. Check your food before you get to the truck, wish I had some that Will avoid this place in the future if the is the way things will be here.
RN
raghda najjar
Jan 14, 2026
1.0
Paid $19 for a tasteless sandwich with undercooked fries. Not worth the price at all. Canned tuna would’ve been an upgrade
Frequently Asked Questions About Charleys Cheesesteaks
What are the regular operating hours for Charleys Cheesesteaks in Morris, IL?
Charleys Cheesesteaks is open Monday through Friday from 7:00 AM to 10:00 PM, and on Saturday and Sunday from 9:00 AM to 9:00 PM.
Is Charleys Cheesesteaks open for delivery, takeout, or drive-through services?
Currently, Charleys Cheesesteaks in Morris, IL does not offer delivery, takeout, or drive-through services as all these options are closed.
Where is Charleys Cheesesteaks located in Morris, Illinois?
The restaurant is located at 21 Romines Dr., Morris, IL 60450, United States.
What payment methods are accepted at Charleys Cheesesteaks in Morris?
Charleys Cheesesteaks accepts American Express, Discover, MasterCard, and Visa cards for payment.
Can I find Charleys Cheesesteaks on social media or online?
Yes, you can visit their Facebook page at https://www.facebook.com/450822862145564 or view their menu and order online at https://order.charleys.com/menu/ta-morris/.
Which nearby restaurants could I visit before or after dining at Charleys Cheesesteaks?
Nearby restaurants include Black Bear Diner for breakfast and brunch, T/A Travelcenter & R-Place Diner, Chili's Grill & Bar, and Bellacino's Pizza and Grinders. These offer a variety of dining options in the area.
Are there gas stations or convenience stores near Charleys Cheesesteaks for quick refueling or snacks?
Yes, several options are nearby including TA, bp, Citgo, Amoco, and TravelCenters of America, providing convenient fuel and store services.
Where can I find truck-related services near Charleys Cheesesteaks?
Nearby services include CAT Scale for truck weighing, TA Truck Service for automotive and tire repair, and U-Haul Neighborhood Dealer for truck rentals.
What accommodation options are available near Charleys Cheesesteaks in Morris?
You can find nearby lodging at Comfort Inn Morris I-80 and Days Inn & Suites by Wyndham of Morris, both offering convenient stays near the restaurant.
Is there a hospital or medical facility near Charleys Cheesesteaks?
Yes, Morris Hospital Immediate Care and Occupational Medicine is located nearby for urgent care and health services.
Brand Certified Facts from Charleys Cheesesteaks
This information is certified by Charleys Cheesesteaks and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
Address
Categories
Geo coordinates
Legal business name
Hours of operation
Phone number
Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: