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Charleys Cheesesteaks

3.4
(220 reviews)

Business Details

21 Romines Dr., Morris, IL
60450, United States
(815) 942-5690
https://order.charleys.com/menu/ta-morris/

About

Sandwich Restaurant

Location

Charleys Cheesesteaks
21 Romines Dr., Morris, IL
60450, United States

Hours

Reviews

3.4
220 reviews
5 stars
100
4 stars
26
3 stars
19
2 stars
17
1 star
58

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported slow service, rude staff, and incorrect orders, indicating a decline in customer service quality.

Food Quality

Mixed reviews on food quality; some enjoyed the cheesesteaks and fries, while others found the food tasteless, poorly prepared, or overpriced.

Cleanliness and Hygiene

Concerns were raised about hygiene practices, including employees not wearing hairnets and issues with food cleanliness.

Inconsistent Experience

Customers noted a significant difference in service and food quality between different shifts, with day shifts generally performing better than night shifts.
  • NB
    Nonyah Bizness
    Feb 17, 2026
    1.0
    I ordered the original steak sandwich today and it was terrible 👎🏾👎🏾👎🏾meat smelled spoiled
  • JJ
    Jon J
    Feb 16, 2026
    1.0
    This place..(Charleys and T.A)..is not very friendly to black people..I guess I shouldn't be surprised do to their location...I watched and observed how the cashiers at Charley and the t.a clerks greeted their own kind and how they didn't greet black people...it was very noticeable...you get the feeling of ..you know they don't want to help or serve you..but they know they have to...very uncomfortable...next time I have to pass through here I think I will just bring a bag lunch...
  • DW
    Dorothy Whitfield
    Feb 9, 2026
    2.0
    Very slow service long wait about 10 minutes if not longerbefore my order was taken not enough help only two people’s working no one had on hairnets. My food didn’t taste good like it have taste at all Charlie’s. I didn’t taste any cheese at all on my sandwich and the green pepper was raw. I thought it would have been sautéed and then I found hair in my food Which was blonde and I am not blonde. I will not be going back.
  • IW
    Iain Wemyss
    Feb 1, 2026
    1.0
    I eat here everytime I come through, and always before it's great service and very good food. Today not so much. Annabelle was apathetic and even rude, not only to but l myself but to others in line. I can overlook that, everyone has a bad day from time to time. But I want my money's worth. This is definitely isn't happening if she is making the sandwichs. Not even enough meat to cover the bread.I paid for a sandwich, not half of one. I can't believe this was offered as ok. Check your food before you get to the truck, wish I had some that Will avoid this place in the future if the is the way things will be here.
  • RN
    raghda najjar
    Jan 14, 2026
    1.0
    Paid $19 for a tasteless sandwich with undercooked fries. Not worth the price at all. Canned tuna would’ve been an upgrade

Frequently Asked Questions About Charleys Cheesesteaks

What are the regular operating hours for Charleys Cheesesteaks in Morris, IL?

Charleys Cheesesteaks is open Monday through Friday from 7:00 AM to 10:00 PM, and on Saturday and Sunday from 9:00 AM to 9:00 PM.

Is Charleys Cheesesteaks open for delivery, takeout, or drive-through services?

Currently, Charleys Cheesesteaks in Morris, IL does not offer delivery, takeout, or drive-through services as all these options are closed.

Brand Certified Facts from Charleys Cheesesteaks

This information is certified by Charleys Cheesesteaks and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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