Arby's

3.7
427 reviews
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Business Details

1435 Commons Dr, Morris, IL
60450, United States
(815) 941-2678
http://www.arbys.com/locations/us/il/morris/1435-commons-dr/store-8244
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About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out Restaurant
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
1435 Commons Dr, Morris, IL
60450, United States

Hours

Reviews

3.7
427 reviews
5 stars
169
4 stars
108
3 stars
62
2 stars
28
1 star
60

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer service experiences varied widely, with some praising friendly staff while others reported rudeness and poor service.

Food Freshness

Many customers appreciated the fresh and hot food, although there were complaints about cold or poorly prepared items.

Cleanliness

The restaurant was noted for its cleanliness by several customers, but some reported unsanitary conditions.

Wait Times

Long wait times in the drive-thru and for food preparation were frequently mentioned, leading to frustration among customers.

Staffing Issues

Several reviews indicated staffing shortages and high turnover, impacting service speed and quality.
  • DB
    Dorothy Barse
    Dec 31, 2025
    5.0
    We arrived after 5:30 pm on Christmas eve. and they were closing at 6 pm. The manager was very friendly and accommodating and didn't make us feel rushed since we were eating so close to closing time. It was a very nice meal for us being out of town and having to eat out on Christmas eve.
  • MM
    Mike
    Dec 13, 2025
    5.0
    Restaurant was clean, the staff was friendly and prompt, and the food was fresh, fast, and delicious
  • SM
    Stacy Manhatten
    Sep 2, 2025
    5.0
    This Arby’s has consistently hot fresh food, good service, and usually a slight wait in the drive through, which SERIOUSLY does not matter to me at all, because of the above. I would rather have the food fresh 😍 They do a great job. 🤌🏻
  • TV
    Tj Verified
    Aug 13, 2025
    1.0
    There was a Hair on my sandwich. So I’m not gonna eat that. I eat my jalapeño poppers. After checking, there is a literal hair fried to my popper. Never going back again. Waste of time waste of money. And I like Arby’s just not this one.
  • KG
    Kelly Goodman
    Jul 29, 2025
    1.0
    Couldn't hear the lady talk in the drive threw. Went to the window. She was very rude. Left without eating. Never will be there again
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