Business Details
About
Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
- RestroomAvailable
- Welcomes familiesAvailable
Location
Hours
Reviews
3.9
220 reviews
5 stars
99
4 stars
57
3 stars
30
2 stars
13
1 star
21
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor service, with staff being unfriendly or rude, and issues with order accuracy.
Cleanliness
Several reviews highlighted concerns about the cleanliness of the restaurant, including dirty conditions and unpleasant odors.
Food Quality
Feedback on food quality was mixed; while some enjoyed the burgers and ice cream, others reported dry or poorly prepared items.
Speed of Service
Customers experienced inconsistent service speed, with some praising quick service while others noted long wait times.
Positive Experiences
Despite the negatives, there were numerous positive comments about the ice cream and some staff members providing friendly service.
- BBBrad BaronNov 14, 20251.0Any time you walk into this Dairy Queen you’re hit with a fog of body odor. The people who work here are so unhygienic that they can stink up an entire restaurant, even over the aroma of frying food. If they can’t even be troubled to bathe or launder their clothes, how good can their food safety practices be? They’re also rude. Everyone knows not to expect politeness or a smile at a DQ in the 21st century but this one is extra stinky.
- RTRussell ThomasAug 9, 20254.0OK just didn't feel welcoming.
- RKRussell KooiJul 6, 20251.0Not really sure why anyone would frequent this establishment. The staff is definitely the rudest of anywhere you could go in Monticello and they could care less about customer service.
- JRJonathan RogersJun 27, 20251.0"Cheeseburger" means *with cheese*
- JRJim RichJun 22, 20255.0We did drive thru and our food was very hot and delicious. Hats off to your crew
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the operating hours of Dairy Queen Grill & Chill in Monticello, IL?
Dairy Queen Grill & Chill is open daily from 10:30 AM to 9:30 PM.
Where is Dairy Queen Grill & Chill located?
It is located at 101 W Main St, Monticello, IL 61856-1967, US.
What types of food and treats does Dairy Queen Grill & Chill offer?
They specialize in soft-serve ice cream, signature shakes, Blizzard® treats, Chicken Strip Basket, Grillburger®, and ice cream cakes.
Does Dairy Queen Grill & Chill have a drive-thru service?
Yes, the location offers a drive-thru for convenient service.
Is there seating and family-friendly amenities available at this Dairy Queen location?
Yes, the restaurant provides seating, high chairs, restrooms, and is family-friendly and good for kids.
Can customers order online or use mobile deals at Dairy Queen Grill & Chill?
Yes, customers can order online via their website and take advantage of mobile deals through the Dairy Queen app.
What are some nearby places worth visiting when dining at Dairy Queen Grill & Chill?
Nearby you can visit Monticello Courthouse Square Historic District, Rotary Centennial Park, and the Monticello Farmers' Market for various activities before or after your meal.
Are there other dining options near Dairy Queen Grill & Chill in Monticello?
Yes, nearby dining includes Main Street Pub, The Main Street Pub, Las Marias Mexican Restaurant, KayBee Community Cafe, and Steeple Coffee House.
Is there shopping close to Dairy Queen Grill & Chill for a combined visit?
Yes, you can visit Bespoke Gift Company for flowers and gifts, En Pointe Monticello for fashion and accessories, Maxwell's Discount Store for party supplies and clothing, and True Value hardware store nearby.
How can the nearby Monticello Farmers' Market enhance a visit to Dairy Queen Grill & Chill?
After enjoying treats at Dairy Queen, you can explore fresh, local produce and goods at the Monticello Farmers' Market nearby for a fun and diverse local shopping experience.