Service Speed
Numerous customers reported extremely long wait times, often exceeding 20 minutes, for both drive-thru and mobile orders.
Food Quality
Several reviews mentioned issues with food quality, including cold items, incorrect orders, and unsatisfactory preparation.
Customer Service
Mixed feedback on staff behavior; while some praised friendly service, others reported rudeness and unprofessionalism.
Order Accuracy
Many customers experienced problems with incorrect orders and missing items, leading to dissatisfaction.
App Functionality
The app was noted for its convenience, but there were complaints about its reliability and issues with mobile orders.