Customer service experiences vary widely; some reviews highlight friendly and helpful staff, while others report rude and uncooperative behavior.
Portion Sizes
Many customers feel that the portion sizes, especially for ice cream and food items, are too small for the price.
Food Quality
While some customers praise the food quality and freshness, others express disappointment with the taste and preparation of certain items.
Cleanliness
The restaurant is generally noted for being clean, contributing positively to the dining experience.
Drive-Thru Experience
The drive-thru service is often criticized for being slow and sometimes rude, impacting overall customer satisfaction.
SD
Susan Damico
Dec 19, 2025
3.0
Very expensive for the little sizes you get. Next time we will just come for ice-cream or maybe not for a long time because they serving sizes for a small and a medium blizzards are ridiculously small. Small blizzard is definitely for small children or elderly. Chicken tenders were so small I could have gotten chicken nuggets from McDonald's.
TJ
Tim James
Nov 22, 2025
5.0
The employees at this store are so much nicer. If you can make the extra drive i would definitly go to this store over the one in yorkville .The portions and atmosphere is so much nicer in the montgomery store. Yorkville employees definitly dont like their job.Such a shame.
SF
Sidney Freedman
Nov 19, 2025
3.0
I've always liked DQ's ice cream, but this what I got this time, well was a tad bland. It wasn't what I have come to expect.
I got a small New York Cheesecake Blizzard in the drive thru.
This is the first time I've seen a cup with an oversized cap/lid with no opening at the top. And as the ice cream was higher than the cup, opening it in the car would have been a disaster. It was a tad mess at home.
(Nice reply from DQ Fan Relations team, but their "contact us" doesn't exist on their page they posted. oh well)
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the opening hours of Dairy Queen Grill & Chill in Montgomery, IL?
Dairy Queen Grill & Chill is open every day from 10:00 AM to 10:00 PM.
What type of food and treats can I find at Dairy Queen Grill & Chill?
You can enjoy soft-serve ice cream, signature shakes, Blizzard® treats, Chicken Strip Basket, and Grillburgers at Dairy Queen Grill & Chill.
Does Dairy Queen Grill & Chill have drive-thru and seating options?
Yes, Dairy Queen Grill & Chill offers both drive-thru service and indoor seating.
Is Dairy Queen Grill & Chill family-friendly and accessible?
Yes, it is family-friendly, welcomes children, and is wheelchair accessible. It also has high chairs and booster seats.
Can I order Dairy Queen Grill & Chill food online?
Yes, you can place orders for pickup through their online ordering system available on their website.
Does Dairy Queen Grill & Chill have restrooms available for customers?
Yes, restrooms are available for customers at Dairy Queen Grill & Chill.
How can I get exclusive deals from Dairy Queen Grill & Chill?
You can download the Dairy Queen app to access exclusive deals and mobile rewards.
What nearby dining options are there near Dairy Queen Grill & Chill?
Nearby dining options include Chinese Wok for Asian cuisine, Pizza Hut for pizza, Wendy's for fast food burgers, Baba's Famous Steak & Lemonade for American sandwiches, and Grandma's Table for American dining.
Are there any nearby places for fitness or health services near Dairy Queen Grill & Chill?
Yes, Planet Fitness gym and Kendall Immediate Medical Care center are nearby for fitness and medical services, respectively.
What nearby stores and services might be convenient before or after visiting Dairy Queen Grill & Chill?
You can visit nearby locations such as Walgreens for pharmacy needs, Metro by T-Mobile for mobile services, Old Second National Bank for banking, and USPS for shipping and postal services.