Dunkin'

3.6
501 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Moline, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
3501 Avenue Of The Cities, Moline, IL
61265, United States

Hours

Reviews

3.6
501 reviews
5 stars
217
4 stars
89
3 stars
54
2 stars
45
1 star
96

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported long wait times and poor service, with many expressing frustration over incorrect orders and unresponsive staff.

Staff Performance

While some reviews praised individual staff members for their friendliness and efficiency, others highlighted rudeness and unprofessional behavior from employees.

Product Quality

There were mixed reviews on product quality, with some customers enjoying their drinks and food, while others complained about stale donuts and poorly prepared items.

Management Concerns

Several reviews pointed to poor management practices, including inadequate staffing and lack of training, which contributed to the overall negative experience.

Cleanliness

Multiple customers noted cleanliness issues, particularly in the dining area and bathrooms, impacting their overall impression of the establishment.
  • SM
    Stephanie M
    Nov 26, 2025
    1.0
    About a month ago I sat in the drive thru line 45 minutes. Today, I decided to go inside to pick up a mobile order. I was given a sausage, egg, cheese on bagel when I ordered it on a croissant. I kindly told them of their error and they replied they were out of croissants so they put it on a bagel. This was my last visit to this Dunkin. They need a lot of help to get back to being the kind, quick service they used to be.
  • UM
    UMA Music
    Nov 17, 2025
    1.0
    In line for 25 minutes first of all.. Charged me for a latte I didn’t order, wouldn’t give my money back, hands me a latte with milk instead of oat and I didn’t notice right away. Offer me donuts to make up the difference. I said I would take some cake donuts. Get home and they aren’t cake donuts and my latte has real milk which I can’t drink. At least my daughter got her donuts ($3.50 value) but I’m out $20! She said they couldn’t give my money back and she couldn’t do anything. Got home and tried to call and nobody will answer. Yes I will be a Karen about this. It’s the third time this week they’ve stole my money and now say they can’t make it right and nobody will answer? I called corporate and all they did was give me a gift card I probably won’t use because I don’t want to go back anymore. Avenue of the cities Dunkin in moline.
  • ET
    Erin TeBockhorst
    Oct 22, 2025
    5.0
    The lady that was working the counter was super efficient and so sweet. The lady at the drive thru also seemed that way. They were both running around because it was so busy but they were so cool, calm and collected and did it all with a smile in their face. Thank you for the exceptional service and I hope you get a raise! You both deserve it!!
  • LH
    Lindsey Horton
    Oct 16, 2025
    5.0
    Dunkin can be a hit or miss, usually a miss from my experience. This time, I was pleasantly surprised. I got a pumpkin sugar cookie iced coffee and it was perfection, absolutely the best drink I've gotten from any Dunkin. It was sweet, but not overly sweet, and it didn't have a bitter taste like Dunkin coffee usually has. The employee at the drive thru was super nice even though she was busy. I hope whatever miracle happened today to make Dunkin enjoyable continues. I will be back more often if so.
  • CW
    Chris Wraggle
    Aug 26, 2025
    5.0
    The kids love it

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Moline, IL?

Dunkin' in Moline, IL is open Monday to Friday from 5:00 AM to 4:00 PM, and on weekends from 5:30 AM to 4:00 PM.

Does Dunkin' offer delivery or pickup services at this location?

Yes, Dunkin' offers both delivery and curbside pickup services at this Moline location.