Dunkin'

Reviews

• KH

  Keri Hurd

  Jan 19, 2026
  3.0
  Usually great. I know when their busy times are and visit accordingly. Have never had a bad regular cup of coffee, but there is one particular lady who works opening shift who is not...nor seems to want to be...very knowlegable. She serves a cocoa mocha signature late as an iced coffee with a shot of coconut syrup and vanilla cream donuts as bavarian. My biggest peve is that I always have to ask for the senior discount. Other than that, a very nice business.
• SM

  Stephanie M

  Nov 26, 2025
  1.0
  About a month ago I sat in the drive thru line 45 minutes. Today, I decided to go inside to pick up a mobile order. I was given a sausage, egg, cheese on bagel when I ordered it on a croissant. I kindly told them of their error and they replied they were out of croissants so they put it on a bagel. This was my last visit to this Dunkin. They need a lot of help to get back to being the kind, quick service they used to be.
• UM

  UMA Music

  Nov 17, 2025
  1.0
  In line for 25 minutes first of all.. Charged me for a latte I didn’t order, wouldn’t give my money back, hands me a latte with milk instead of oat and I didn’t notice right away. Offer me donuts to make up the difference. I said I would take some cake donuts. Get home and they aren’t cake donuts and my latte has real milk which I can’t drink. At least my daughter got her donuts ($3.50 value) but I’m out $20! She said they couldn’t give my money back and she couldn’t do anything. Got home and tried to call and nobody will answer. Yes I will be a Karen about this. It’s the third time this week they’ve stole my money and now say they can’t make it right and nobody will answer? I called corporate and all they did was give me a gift card I probably won’t use because I don’t want to go back anymore. Avenue of the cities Dunkin in moline.
• ET

  Erin TeBockhorst

  Oct 22, 2025
  5.0
  The lady that was working the counter was super efficient and so sweet. The lady at the drive thru also seemed that way. They were both running around because it was so busy but they were so cool, calm and collected and did it all with a smile in their face. Thank you for the exceptional service and I hope you get a raise! You both deserve it!!
• LH

  Lindsey Horton

  Oct 16, 2025
  5.0
  Dunkin can be a hit or miss, usually a miss from my experience. This time, I was pleasantly surprised. I got a pumpkin sugar cookie iced coffee and it was perfection, absolutely the best drink I've gotten from any Dunkin. It was sweet, but not overly sweet, and it didn't have a bitter taste like Dunkin coffee usually has. The employee at the drive thru was super nice even though she was busy. I hope whatever miracle happened today to make Dunkin enjoyable continues. I will be back more often if so.

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