Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Mokena, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inNot available
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
4.1
371 reviews
5 stars
213
4 stars
72
3 stars
32
2 stars
17
1 star
37
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customer experiences with service quality are mixed, with some praising efficiency and friendliness, while others report rudeness and inconsistency.
Food Consistency
There are frequent complaints about food quality, particularly regarding cold or improperly prepared items like hash browns and sandwiches.
Cleanliness
Several reviews mention cleanliness issues, with some customers noting unsanitary conditions and a lack of attention to the dining area.
Coffee and Donuts
The coffee and donuts are generally well-received, with many customers expressing satisfaction with the taste and quality.
Staff Training
There are calls for better staff training to improve customer service and food handling practices.
- ELEdward LewisNov 6, 20255.0How could anyone complain 😪
- GRGissy RoseOct 24, 20252.0Unfortunately, this is the closest Dunkin’ to my job, so I end up stopping here almost every morning. It’s really hit or miss. Whether your coffee is made right depends entirely on who’s working the morning shift. I always ask for an extra swirl and they never forget to charge for it, but more than half the time they forget to add it, which is super annoying because then I have to go back and get it fixed. The hashbrowns are another issue. They’re made in a big batch early in the morning and kept in a warmer, but they don’t actually stay warm. If you want them fresh, you have to specifically ask; otherwise, you’ll get cold, hard hashbrowns. This location was closed for a while due to remodeling their drive-through and indoor area. Now that the updates are complete, I really think they should focus on training their staff so that drinks are made consistently and the customer service is friendly across the board. Because I hate pulling up and immediately I get attitude. Its the worse!
- MKMariam KashiSep 26, 20252.0Not very clean. The workers just assumes you know your order. I went to the counter to see if my order was there. I literally just peeked, did not touch anything and what looked like the manager to me (could be wrong, she was the only one dressed different from the rest) gave me the rudest look.
- SLSusan LeeSep 22, 20251.0Usually good service, however I was in there last week and there was this young African American girl with arm tattoos talking horribly to her coworkers. One girl had made a mistake and she called her “slow” and other nasty names. Other than that everything is ok
- DDDeeAug 25, 20251.0The service was absolutely horrible today. I was told to hold which was fine. 5 min passed there was no one in line in front of me anymore but a long line of cars behind me. All I said was hello very politely and the woman yelled one moment please, then a man said how can I help you, then the woman talked over him and said one moment please again with an attitude and then it went silent again. Just uncalled for. I understand being busy but to raise your voice with an attitude is uncalled for.
Frequently Asked Questions About Dunkin'
What are the regular operating hours of Dunkin' in Mokena, IL?
Dunkin' in Mokena, IL is open Monday through Saturday from 4:00 AM to 7:00 PM, and on Sundays from 5:00 AM to 6:00 PM.
Does this Dunkin' location offer delivery and pickup services?
Yes, Dunkin' in Mokena offers both delivery and curbside pickup services for customer convenience.
What special holiday menu items are currently available at Dunkin'?
Dunkin' features seasonal drinks such as the Cookie Butter Cloud Latte, Peppermint Mocha, Toasted White Chocolate Signature Latte, and the Berry Sangria Refresher during the holiday season.
What kind of meals can I find at Dunkin' in Mokena?
Dunkin' serves breakfast, lunch, and brunch, including coffee, espresso, donuts, and breakfast sandwiches.
Can I order ahead using a mobile app for faster service?
Yes, you can order ahead using the Dunkin' mobile app available on both iOS and Android platforms for a fast grab-and-go experience.
Does Dunkin' in Mokena have a drive-thru and what payment methods are accepted?
Yes, this Dunkin' location has a drive-thru and accepts debit and credit cards for payment.
Is there free Wi-Fi available at this Dunkin' location?
Yes, Dunkin' in Mokena offers free Wi-Fi to its customers.
What financial services are located near Dunkin' in Mokena?
Nearby financial services include Western Union, RockItCoin Bitcoin ATM, and CoVantage Credit Union, which might be convenient if you need to handle money matters before or after your visit.
Are there any convenient gas stations or auto services near Dunkin'?
Gas N Wash, a gas station, convenience store, and auto detailing service, is located near Dunkin', perfect for fueling up or getting your car cleaned while enjoying your coffee.
What dining options are available near Dunkin' in Mokena?
Nearby dining includes Fajitas Mexican Restaurant for Latin American cuisine, Pockets Fast Food, Breakfast Nook for American breakfast and brunch, and Jersey Mike's Subs for quick sandwiches.