Dunkin'

3.3
271 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Mokena, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
18700 S Wolf Rd, Mokena, IL
60448, United States

Hours

Reviews

3.3
271 reviews
5 stars
117
4 stars
37
3 stars
20
2 stars
16
1 star
81

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported frequent mistakes with orders, rude staff, and slow service, particularly in the drive-thru.

Food Quality

Several reviews mentioned stale donuts and poorly prepared food, including cold and burnt items.

Cleanliness

Customers expressed concerns about the cleanliness of the store, with some describing it as filthy.

Positive Staff Interactions

Despite the negative feedback, some customers praised specific staff members for their friendliness and good service.
  • SM
    Summer McKenzie
    Dec 8, 2025
    1.0
    Stale donuts
  • II
    Icenye
    Nov 25, 2025
    1.0
    This location is a scam. The past few times I have come they've forgotten 1-2 things on a mobile order. Cant refund in app and their virtual agent when you hit "issue with this order?" has been down for maintenance all November lol. Reached out over email for a refund request and heard nothing back.
  • BM
    Barb Mathias
    Nov 20, 2025
    1.0
    So very disappointed! It's close to home so I stop periodically. This last visit changed that though. I decided to buy gift cards for a volunteer organization that I work with. It was a substantial amount of money and gift cards. The clerk that was at first helping me was taking her time and doing a good job. The "manager " walks over to her and says "we don't have time for this!" Scoops up the cards, jackets and activation receipts in a heap and comes just short of throwing them at me telling me to figure it out! Then he proceeded to chat on what definitely sounded like a personal phone call. I did say to him in reply " you don't have time to do your job but you do have time to chat on the phone!" No apology. I won't be going back. It took me over a 1/2 hour to straighten out the mess he created. There are to many other places that actually appreciate my business!
  • FN
    Fe NUR
    Oct 10, 2025
    1.0
    They charged me 1$ more for less ice for iced latte , this is not about money but this crazy
  • SU
    Stefan Ungureanu
    Oct 4, 2025
    5.0
    I have been in 189 Dunkin Donuts in past year. This one it’s a good one ,clean inside ,fast serving and nice employees.

Frequently Asked Questions About Dunkin'

What are the regular operating hours of Dunkin' in Mokena, IL?

Dunkin' in Mokena, IL, is open Monday through Saturday from 4:00 AM to 8:00 PM, and on Sunday from 5:00 AM to 8:00 PM.

Does this Dunkin' location offer delivery and pickup services?

Yes, this Dunkin' offers both delivery and curbside pickup services for customer convenience.