Dunkin'

3.4
268 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Mokena, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
18700 S Wolf Rd, Mokena, IL
60448, United States

Hours

Reviews

3.4
268 reviews
5 stars
116
4 stars
37
3 stars
20
2 stars
16
1 star
79

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including rude staff and incorrect orders.

Cleanliness

Several reviews mentioned unsanitary conditions and dirty environments.

Speed of Service

Many customers noted slow service, particularly in the drive-thru, with long wait times.

Product Quality

There were complaints about stale food and incorrect drink orders, though some customers praised the freshness of certain items.

Staff Attitude

Mixed feedback on staff attitude; while some praised friendly service, others reported rudeness and lack of professionalism.
  • BM
    Barb Mathias
    4 days ago
    1.0
    So very disappointed! It's close to home so I stop periodically. This last visit changed that though. I decided to buy gift cards for a volunteer organization that I work with. It was a substantial amount of money and gift cards. The clerk that was at first helping me was taking her time and doing a good job. The "manager " walks over to her and says "we don't have time for this!" Scoops up the cards, jackets and activation receipts in a heap and comes just short of throwing them at me telling me to figure it out! Then he proceeded to chat on what definitely sounded like a personal phone call. I did say to him in reply " you don't have time to do your job but you do have time to chat on the phone!" No apology. I won't be going back. It took me over a 1/2 hour to straighten out the mess he created. There are to many other places that actually appreciate my business!
  • FN
    Fe NUR
    Oct 10, 2025
    1.0
    They charged me 1$ more for less ice for iced latte , this is not about money but this crazy
  • SU
    Stefan Ungureanu
    Oct 4, 2025
    5.0
    I have been in 189 Dunkin Donuts in past year. This one it’s a good one ,clean inside ,fast serving and nice employees.
  • IC
    Ibadat Chatha
    Sep 30, 2025
    5.0
    Very nice staff and great customer service.
  • MM
    MGP
    Jul 5, 2025
    1.0
    This location doesn’t like customers.

Frequently Asked Questions About Dunkin'

What are the regular operating hours of Dunkin' in Mokena, IL?

Dunkin' in Mokena, IL, is open Monday through Saturday from 4:00 AM to 8:00 PM, and on Sunday from 5:00 AM to 8:00 PM.

Does this Dunkin' location offer delivery and pickup services?

Yes, this Dunkin' offers both delivery and curbside pickup services for customer convenience.