Chipotle Mexican Grill

2.5
221 reviews
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About

Mexican Restaurant
Chipotle Minooka is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
462 W Mondamin St, Minooka, IL
60447, United States

Hours

Reviews

2.5
221 reviews
5 stars
62
4 stars
18
3 stars
3
2 stars
23
1 star
115

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including long wait times, incorrect orders, and rude staff behavior.

Food Quality

Many reviews highlighted issues with food quality, such as cold meals, burnt items, and missing ingredients.

Cleanliness

Several customers noted that the restaurant was often dirty and not well-maintained.

Inconsistent Experience

While some customers had positive experiences, many others reported consistent problems, indicating a lack of reliable service.
  • SN
    Steve Novak
    Dec 29, 2025
    5.0
    Great hot food and great service
  • SS
    Savy
    Dec 28, 2025
    1.0
    I go into this location all the time especially while I was pregnant as quesadillas were a big craving for me. I have never had an issue, today I sent my boyfriend to get me a quesadilla while I feed the baby, the staff members refused to make a quesadilla for him stating it was online only, keep in mind I have gone in there at least 10 times and ordered a quesadilla with no problems. They then told him if he ordered it on the app he could stand there and wait for the to make it. This is gross behavior, we have a newborn baby at home and we’re looking to get a quick easy dinner and instead what should have been a 10 minute food run turned into 25-30 minutes because they wanted to be difficult. At this point I don’t even want to continue at this location with how poorly they treated him. Also once he got home my quesadilla was completely burnt and they didn’t give me any sides basically paid 16$ for burnt tortilla and cheese with hardly any meat.
  • SR
    Sabrina Rundle
    Dec 26, 2025
    1.0
    I ordered a delivery item. Only 25 minutes away. The guacamole was completely black and inedible. Not just the top! Every bit of guacamole given was black, not one bit of green. How could they serve this to anyone let alone someone ordering delivery because they are physically unable to drive. I will never go to Chipotle again if this is a standard that is acceptable.
  • DG
    Donna G
    Dec 26, 2025
    2.0
    Chicken bowl, so much rice. Plus some of the rice was in clumps. Guacamole was brown all the way through. Had to scrap it off. Did carry out so we didn’t know it was this bad. Will never go back to this Chipotle in Minooka.
  • JE
    Jonah Englert
    Dec 22, 2025
    1.0
    You may as well never come to this location. They are ALWAYS behind on prep (I went in 2 hours after open, still no meat prepped). I wish I could say this was a one-off occurrance, but it has happened literally every single time I come here to order food, regardless of the time. This location is not only a waste of space, but a waste of time and money for anyone who wants to enjoy a nice chipotle bowl. Management needs to be fired, the current employees need to be retrained, or this location needs to just cut it's losses and close up shop. Absolutely pathetic excuse for an establishment.

Frequently Asked Questions About Chipotle Mexican Grill

What type of restaurant is Chipotle Mexican Grill in Minooka?

Chipotle Mexican Grill in Minooka is a fast-casual Mexican restaurant offering customizable burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.

What are the opening hours of Chipotle Mexican Grill in Minooka?

Chipotle Minooka is open every day from 10:45 AM to 11:00 PM.