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Brand Certified

Arby's

3.7
(1449 reviews)

Business Details

301 Ridge Rd, Minooka, IL
60447, United States
(815) 467-5327

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
301 Ridge Rd, Minooka, IL
60447, United States

Hours

Reviews

3.7
1,449 reviews
5 stars
567
4 stars
340
3 stars
257
2 stars
86
1 star
199

What are people saying?

AI-generated from recent customer reviews

Service Issues

Multiple customers reported rude or unprofessional staff, long wait times, and incorrect orders.

Food Quality

There were frequent complaints about cold food, missing items, and poor food quality, although some customers enjoyed specific menu items.

Hours of Operation

Many reviews highlighted discrepancies between posted hours online and actual closing times, leading to customer frustration.

Cleanliness

Several customers noted that the dining area and tables were not clean, impacting their overall experience.

Positive Staff Interactions

Despite some negative experiences, several reviews praised friendly and helpful staff members who provided good service.
  • AB
    Abernathy abby Brown
    Feb 25, 2026
    5.0
    I love the
  • MM
    Melissa Meneely
    Jan 29, 2026
    1.0
    Looked online on google for hours and it says 24hrs and that it had just been updated 7 days ago. So @12:10 am I went there and they were closed. This is false advertising, plain and simple. This location need to post the real hour of operation.
  • SC
    Sadie Canada
    Jan 12, 2026
    1.0
    Food taste like wood really disapp
  • LM
    Laura Moore
    Jan 8, 2026
    1.0
    Went through drive thru the cashier was a bit hard to understand and another guy came on saying HE said and repeated what he said. Got to window the guy was rude very unprofessional very standoffish and had to ask for sauces and we had 40.00 worth of food and he gave us a couple sauces and we asked if we could have couple more said thank you then he started going off saying you can just drive off you don't need to say anything else and accused us of saying something nasty we only said thank you it was crazy behavior!! His name was Casey never seen anything like it. We got our money back and will Never go back there! No wonder Arbys is closing up with employee with such attitudes 🙄
  • MM
    marisa mccann
    Dec 20, 2025
    5.0
    Ordered $50 worth of food. 3 kids meals came without chicken. Only fries and juice. All fries were cold including 2 large fries. 3 ham and cheese sliders were ice cold as well. Do better

Brand Certified Facts from Arby's

This information is certified by Arby's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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