McDonald's

3.2
765 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
901 W Mount Vernon, Metamora, IL
61548, United States

Hours

Reviews

3.2
765 reviews
5 stars
213
4 stars
148
3 stars
154
2 stars
81
1 star
169

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported slow service, long wait times, and incorrect orders, leading to frustration.

Cleanliness

The restaurant was often described as dirty, with complaints about the state of the bathrooms and dining area.

Staff Attitude

While some reviews praised the friendliness of the staff, many others noted rudeness and lack of attention from employees.

Food Quality

Several customers expressed dissatisfaction with the food quality, mentioning cold items, incorrect orders, and poorly prepared meals.

Playground Experience

The indoor playground received positive feedback from families, highlighting it as a key attraction for children.
  • MJ
    Mike Jensen
    3 days ago
    1.0
    What a joke. Whoever was the manager on 11/21/25 at 11a should at the very least be retrained. Just becouse its busy does not give you a reason to put out bad quality food! We pay a premium price for this food and expect quality. I recommend anybody who goes there to inspect your food before you walk away with it. P.S the fryer is automatically designed to produce the best fries for the customer, when you bypass the controls it just makes for a limp, half cooked fry. Crap is what you served and then expect to be paid for that lack of managerial skill. 🤦🤦🤦
  • RO
    Roxie Ortega
    4 days ago
    1.0
    I wish I wouldn’t have stopped today not only did I have increasingly long wait times over 12 minutes just sitting in drive-through stock, but did I get greeted with the rudest person taking payment. Once I finally placed my order that I had to repeat several times because the young lady Could not understand anything I was saying, I had shrugged it off, hoping that it was an equipment issue…. Getting to the window to give payment I sat there for another five minutes and finally when I scooted up, she opened the window just enough to stick her hand out and I asked her are you taking payment or am I going to the next window she Rudely replied, I’m taking payment! Then proceeded to have me wait two more minutes and then instead of asking me for my card, she added me the card reader. After going through that ordeal, I’m now sitting and drive-through reserve parking number three waiting for my order. I think I’ve been here for 20 minutes. Meanwhile, I’m watching people leave lines and see the people that are parked next to me. Very aggravated and frustrated. Even having a conversation with a gentleman next to me! Sharing our frustration. Ridiculously concerning. I hope the operator/owner corrects this issue.
  • TF
    the pitbull family
    Oct 24, 2025
    1.0
    They gave me egg mcmuffins with the English muffins not even toasted they were dry and not warm. I asked for mayo they said they didn't have any....man at counter was clearly having a bad day and got snippy when he repeated my order and told him 3 times I needed 2 sausage biscuits! This was the first time I've ever been to this location and will not be back!
  • ES
    Evan Sons
    Sep 22, 2025
    5.0
    Probably the nicest and attentive staff out of any McDonald's I've ever been in.
  • DK
    Darrin Kesler
    Sep 5, 2025
    2.0
    Our main reason for the visit was the indoor playground which did not disappoint! My boys loved the multi level amusement. However, beyond that everything was less than desirable. Ordering kiosk- clean, easy to use, but no reference or sight of the table number. Turns out it was hidden behind the counter, where no employees were working. Food/timeline- ordered two happy meals and a snack wrap meal. Order to delivery, 18 minutes. The food did miss special instructions annotated on order and receipt and none of the new gold sauce was added or provided as advertised. No worries, I’ll ask the employee at the counter. Only there was no employee at the counter ever. Actually 5 employees rushed by me to take carry out orders so I waited patiently and stopped the 6th employee as the first five didn’t seem to notice the 6ft 200 guy at the counter. Finally, soft drinks were not available due to some mechanical issue so I believe what I had was homemade lemonade. I will note that all of the employees were super friendly in customer interactions. Unfortunately, it took the customer to engage to get any help.

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's Metamora location?

McDonald's in Metamora is open daily from 6:00 AM to 11:00 PM.

Does McDonald's Metamora offer drive-thru service and when is it available?

Yes, drive-thru is available daily from 6:00 AM to 11:00 PM at McDonald's Metamora.