Dunkin'

3.8
415 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Melrose Park, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryNot available
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
912 Winston Plaza, Melrose Park, IL
60160, United States

Hours

Reviews

3.8
415 reviews
5 stars
203
4 stars
79
3 stars
41
2 stars
11
1 star
81

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, inattentive, and frequently getting orders wrong.

Order Accuracy

Many customers reported issues with incorrect orders, including wrong drinks and food items, leading to frustration.

Staff Performance

While some employees received praise for their friendliness and efficiency, others were criticized for being distracted and unhelpful.

Cleanliness

Several reviews mentioned dirty tables and unsanitary conditions, impacting the overall dining experience.

Product Quality

Customers expressed dissatisfaction with the quality of food and drinks, noting that items were often stale or poorly made.
  • JM
    Justin McC
    1 day ago
    1.0
    Came here at least 3 times a week but after today this is the Last time I come here. Foods not cheap so when I pay good money I expect the food to be some what hot or at minimum warm. The croissant was cold like they toasted it before and reused it the cheese as you can see is cold, and not even close to being melted on top of that when you ask for the sweet black pepper bacon sandwich they give you the regular bacon which you pay more for the sweet black pepper bacon. Furthermore, when you order, make sure you repeat yourself otherwise the woman behind the counter will say you didn’t say you wanted hashbrowns but instead, she wasn’t listening that’s OK. It is the last time I will come here plenty of other Dunkins to go to.
  • JT
    Josh Torres
    Jan 15, 2026
    1.0
    Never got my order. They tried giving me someone else's food 😒
  • RH
    Rosa Hernandez
    Dec 22, 2025
    1.0
    Muy mal servicio. Pides un cafe y te dan lo que ellas quieren . Porque no sobes hablar ingles se lo pides en ingles y te dan lo que ellas quieren. PÉSIMO SERVICIO.
  • DC
    Daniela Castellanos
    Nov 24, 2025
    1.0
    Lady calling herself a manager is always texting as she’s taking orders. My order is always wrong, can’t even get a decent coffee. My coffee didn’t taste right. It’s overly sweet. I said no sugar but because she’s too busy on her phone she can’t take the order correctly. I went to a different Dunkin yesterday, ordered the same way & it was delicious. Thanks for the $6 cup of diabetes.
  • JB
    john boyes
    Nov 18, 2025
    1.0
    Lost my order. I ordered bagel toasted dark, it was like warmed up bread. I probably won’t go to this location again.

Frequently Asked Questions About Dunkin'

What are the regular business hours of Dunkin' in Melrose Park, IL?

Dunkin' in Melrose Park is open Monday through Saturday from 4:00 AM to 10:00 PM, and on Sunday from 5:00 AM to 10:00 PM.

Does this Dunkin' location offer delivery and curbside pickup services?

Yes, this Dunkin' location offers both delivery and curbside pickup services.