Chipotle Mexican Grill

2.9
430 reviews
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About

Mexican Restaurant
Chipotle Melrose Park Relo is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
500 W North Ave, Melrose Park, IL
60160, United States

Hours

Reviews

2.9
430 reviews
5 stars
135
4 stars
58
3 stars
33
2 stars
28
1 star
176

What are people saying?

AI-generated from recent customer reviews

Food Quality

Numerous customers reported that the food was cold, poorly prepared, and lacking in flavor, with many expressing disappointment in portion sizes and freshness.

Service Issues

Many reviews highlighted poor customer service, including rude staff, long wait times, and inconsistent order fulfillment.

Cleanliness

The location was frequently described as dirty, with overflowing trash bins and unclean tables, contributing to an overall unpleasant dining experience.

Management Concerns

Several customers noted issues with management, including unprofessional behavior and a lack of oversight leading to poor staff performance and food availability.
  • AA
    Andrea
    Jan 5, 2026
    5.0
    Good food great service
  • MT
    Michelle Tenemaza
    Jan 2, 2026
    1.0
    I was there December 17th around 12:00 pm and the food seemed very flavorless. There was little to no take to the brown rice and the steak. I went back today at around the same time, hoping for a better experience. Today was worse! Not sure if they have a different cook but for the past 2 months the food has changed for the worst. Very unpleasant experience today as well, I threw away more than half of the burrito. I’ve been here in the past and know for a fact that this wasn’t how they were serving the food.
  • MB
    Mike Bardill
    Dec 26, 2025
    1.0
    I asked for a burrito from here and they had an employee in training who clearly did not know how to wrap a burrito wrap the burrito and she folded it like a taco and wrapped it while the guy who looked like the manager nodded in approval. The burrito was wrapped so bad they had to wrap it again in aluminum foil. I understand new people needing to train but if someone doesn't know how to do something don't have them do it and then act like it's ok. The guy in charge should have just taken over and wrapped the burrito instead of giving me the worst burrito I think I've ever had.
  • MG
    Michael Gonzalez
    Dec 23, 2025
    1.0
    I recently visited Chipotle and was quite disappointed with the service and fairness. While I was in line, I noticed a customer ahead of me, who was a friend of one of the employees, received what looked like triple the portions at no extra cost. In contrast, when I asked for double portions, it didn’t even feel like I got double, and I was charged extra. Additionally, the guacamole portion I received was extremely small, and when I asked for just a bit more, I was told I’d have to pay double, even though I wasn’t asking for a full extra portion. This experience felt unfair and inconsistent, and it really took away from the overall enjoyment of my meal. I hope Chipotle can address these issues to ensure equal treatment for all customers.
  • NM
    Nena Mercedes
    Dec 17, 2025
    1.0
    They don’t know what they are doing in there ! So unprofessional and the employee put very little meat inside my quesadilla with a bunch of cheese the cheese was not melted everything was cold I threw it away would not recommend this place !!!! Also the manager just looked and walked away as if he didn’t care!

Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill in Melrose Park serve?

Chipotle Mexican Grill Melrose Park serves customizable Mexican fast-casual food including burritos, bowls, quesadillas, tacos, and salads, focusing on responsibly sourced, real ingredients without artificial additives.

What are the operating hours for Chipotle Mexican Grill at 500 W North Ave, Melrose Park?

This Chipotle location is open every day from 10:30 AM to 11:00 PM.