Buffalo Wild Wings GO

Reviews

• PM

  PDF Music (PDF Music)

  Feb 21, 2026
  1.0
  I never had a Bdubs tell me it will take 10 minutes just to take my order. I swear I’ve never had any restaurant tell me it will take 10 minutes just to take my order. I was so disappointed with the attitude I got just cause I wanted to eat at one of my favorite restaurants. I’m starting to doubt if I’ll ever go back to this location in Melrose Park ever again.
• AA

  Ari

  Feb 15, 2026
  1.0
  The food was horrible, I ordered fried pickles n they forgot to fry them. I ordered an ice tea that was charged and they did not give it to me. The wings came with more sauce on the box than the wings, ranch was also forgotten and 70$ down the drain. Not happy
• TG

  The godfather

  Jan 25, 2026
  1.0
  Slow employees they don’t care . Poor customer service . I think management doesn’t care either
• AC

  Aleksandar Cirkovic

  Jan 24, 2026
  1.0
  I’d give 0 starts if I could, took over 45 mins for 10 wings and fries and they were poorly made
• DC

  Dissatisfied customer

  Jan 12, 2026
  1.0
  Hello, I am writing to formally complain about my experience at the Buffalo Wild Wings Melrose Park location today. I placed an order at 5:10 PM on my mobile app for pickup at 5:50 PM. I arrived at the restaurant around 5:45 PM and waited for over two hours. During that time, I never received my food, never received any updates on my order, and my name was not properly displayed on the pickup board. At one point, my name was erased entirely. When I attempted to ask the young man at the register for assistance, he was extremely rude, dismissive, and unhelpful. The only response I received repeatedly was, “Do you want a refund?” No effort was made to locate my order, explain the delay, or assist me in any meaningful way. I was also very patient because I was aware it was very busy due to the Bears playing so it was extremely busy. After waiting two hours, I left without my food. I had children at home waiting to eat, and I returned empty-handed due to the lack of service and communication. This experience was unacceptable and very disappointing. I am requesting a full refund for my order. Additionally, I will not be returning to this Buffalo Wild Wings location due to the poor customer service I received. Please confirm when my refund has been processed. I appreciate your prompt attention to this matter. Order#1000044896485 Hello, Thank you for your response to my previous email. In that message, you offered 2,250 reward points as a courtesy; however, those points have not yet been reflected on my account. Additionally, I replied to inform you that I never received any food from the restaurant and therefore require a full refund. At this time, I have not seen the refund reflected in my bank account either. I would greatly appreciate your prompt attention to resolving both matters—the posting of the 2,250 reward points you offered and the full refund for the order. I am hoping to avoid continued back-and-forth emails, as this situation has already taken more time than it should. For a company of this size, I expect a higher level of customer service, and I trust this can be resolved quickly. Thank you in advance for your assistance and timely follow-up. Case# CCC7744723

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