Business Details
About
Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.7
856 reviews
5 stars
344
4 stars
196
3 stars
135
2 stars
54
1 star
127
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous reviews highlighted consistently poor service, including rude staff, long wait times, and incorrect orders.
Food Safety
Several customers reported receiving undercooked or spoiled food, leading to health concerns such as food poisoning.
Cleanliness
Many reviews mentioned unsanitary conditions in the restaurant, including dirty tables and poorly maintained dining areas.
Technology Issues
Customers expressed frustration with the AI ordering system at the drive-thru, which often led to incorrect orders and a lack of human interaction.
Mixed Food Quality
While some customers enjoyed specific menu items, many others complained about cold, stale, or poorly prepared food.
- AMA M4 days ago2.0I ordered 3 Dave's cheeseburger meals the lady could only do it one at a time shocking so each individual meal I had to give even though they were the same exact sides. Then I get it home and the burgers are as black as can be there is absolutely no cheese and very very little condiments I will never ever go there again and I really want my $37 back because it was the worst ever we did not eat the burgers or the cold fries. My husband called the corporate office they're supposed to be getting back with us tomorrow we'll see terrible fast food restaurant.
- TZThomas ZurakovDec 24, 20251.0Absolutely horrifying if you think for a second to even go here do think twice. SERVICE is always horrible no matter who is working, management is garbage all the same. It's basically an employee ran shop and nobody gets a plaque for the month. Either way the actual part that matters, you will not receive cooked food. Everything will be left raw, so if you rather have food poisoning be my guess.
- MCMatthew ConnollyDec 18, 20251.0Terrible service, managers rude and unprofessional
- ZAZack AustinDec 17, 20251.0Rather get a banquet tv dinner because the quality is similar and way cheaper
- AKAnthony KauffmanDec 10, 20251.0Lose the stupid a.i. at the drive through. I ordered 1 thing and the stupid a.i. had 3 different thing in my order. Couldn't get rid of them. I pulled to the window to order, as I have a cast on my leg. The rude woman at the window tell me if oli don't like the a.i come inside. Well no more crap Wendy's for me.
Frequently Asked Questions About Wendy's
Is 2433 N Richmond Rd Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the drive-thru hours for Wendy's at 2433 N Richmond Rd in McHenry, IL?
The drive-thru is open from 6:30 AM to midnight Monday through Thursday and Sunday. On Friday and Saturday, it stays open later until 1:00 AM.
Does this Wendy's location serve breakfast?
Yes, breakfast is served. You can order breakfast combos, croissants, biscuits, classic sandwiches, coffee, and sides via the app or website for this location.
What payment options does Wendy's at 2433 N Richmond Rd accept?
They accept American Express, Cash, Discover, Mastercard, and Visa.
Is dine-in available at this Wendy's?
Yes, dine-in is available along with takeout, delivery where available, and drive-thru services.
How can I order delivery or takeout from this Wendy's?
You can order delivery or takeout through Wendy's app or on order.wendys.com, selecting this location to see available options.
How can I provide feedback or contact Wendy's at this location?
Contact Wendy's Customer Care via live chat or by calling 888-624-8140. For location-specific feedback, call (815) 385-0154 or fill out the customer satisfaction survey online with your receipt details.
What are some nearby places I can visit before or after dining at Wendy's?
Nearby you can visit GameStop for gaming and hobby shopping, Chili's Grill & Bar for American cuisine, Starbucks for coffee, and Oberweis Ice Cream and Dairy Store for desserts.
Are there nearby transportation or services that can help me get to Wendy's?
Wendy's is near T-Mobile and U.S. Cellular stores where you can get mobile phone services, and it's close to Bank of America ATM and Financial Center for banking needs.
What entertainment options are close to this Wendy's location?
Nearby entertainment options include Mchenry Towne Center West with GameStop, a retail and arcade location, and Redbox kiosks for movie rentals.
Does Wendy's offer gift cards and where can I get them?
Yes, Wendy's gift cards are available in-restaurant, at various retailers, and online through the Wendy's gift card portal. You can also check your gift card balance online.