Brand Certified
Wendy's
3.7(861 reviews)
Certified by Wendy's • Mar 01, 2026
Business Details
2433 N Richmond Rd, McHenry, IL
60051, United States
Certified by Wendy's • Mar 01, 2026
(815) 385-0154
Certified by Wendy's • Mar 01, 2026
https://locations.wendys.com/united-states/il/mchenry/2433-n-richmond-rd
Certified by Wendy's • Mar 01, 2026
About
Certified by Wendy's • Mar 01, 2026
Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Certified by Wendy's • Mar 01, 2026
Hours
Certified by Wendy's • Mar 01, 2026
Reviews
3.7
861 reviews
5 stars
345
4 stars
197
3 stars
135
2 stars
54
1 star
130
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted rude and unprofessional staff, with many customers expressing dissatisfaction with the service they received.
Food Quality
Many customers reported receiving poorly prepared food, including raw or cold items, and some experienced food poisoning.
Order Accuracy
A significant number of reviews mentioned incorrect orders, missing items, and issues with the drive-thru AI system.
Cleanliness
Several customers noted that the dining area and food preparation areas were dirty and unsanitary.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members for their friendliness and highlighted good food experiences.
- J0Jukeboxguy 00003 days ago4.0As far as fast food goes Wendy's has got one of the best burgers out there.
- HSHeather SkinnerFeb 6, 20265.0We came here on February 6th for dinner Jorge was super friendly and accommodating! You can tell he enjoys his job and he works hard. I see him helping his co worker out as well. Give this guy a raise ! Hes definitely deserving! Well done Jorge :)
- JWJake WilsonJan 31, 20261.0Can stand the AI employee that takes the orders in the drive thru. Get rid of that and you get 5 stars
- SVSelena VillaJan 13, 20261.0Horrible customer service. The food is even worse.
- AMA MJan 8, 20262.0I ordered 3 Dave's cheeseburger meals the lady could only do it one at a time shocking so each individual meal I had to give even though they were the same exact sides. Then I get it home and the burgers are as black as can be there is absolutely no cheese and very very little condiments I will never ever go there again and I really want my $37 back because it was the worst ever we did not eat the burgers or the cold fries. My husband called the corporate office they're supposed to be getting back with us tomorrow we'll see terrible fast food restaurant.
Frequently Asked Questions About Wendy's
What are the drive-thru hours for Wendy's at 2433 N Richmond Rd in McHenry, IL?
The drive-thru is open from 6:30 AM to midnight Monday through Thursday and Sunday. On Friday and Saturday, it stays open later until 1:00 AM.
Does this Wendy's location serve breakfast?
Yes, breakfast is served. You can order breakfast combos, croissants, biscuits, classic sandwiches, coffee, and sides via the app or website for this location.
What payment options does Wendy's at 2433 N Richmond Rd accept?
They accept American Express, Cash, Discover, Mastercard, and Visa.
Is dine-in available at this Wendy's?
Yes, dine-in is available along with takeout, delivery where available, and drive-thru services.
How can I order delivery or takeout from this Wendy's?
You can order delivery or takeout through Wendy's app or on order.wendys.com, selecting this location to see available options.
How can I provide feedback or contact Wendy's at this location?
Contact Wendy's Customer Care via live chat or by calling 888-624-8140. For location-specific feedback, call (815) 385-0154 or fill out the customer satisfaction survey online with your receipt details.
What are some nearby places I can visit before or after dining at Wendy's?
Nearby you can visit GameStop for gaming and hobby shopping, Chili's Grill & Bar for American cuisine, Starbucks for coffee, and Oberweis Ice Cream and Dairy Store for desserts.
Are there nearby transportation or services that can help me get to Wendy's?
Wendy's is near T-Mobile and U.S. Cellular stores where you can get mobile phone services, and it's close to Bank of America ATM and Financial Center for banking needs.
What entertainment options are close to this Wendy's location?
Nearby entertainment options include Mchenry Towne Center West with GameStop, a retail and arcade location, and Redbox kiosks for movie rentals.
Does Wendy's offer gift cards and where can I get them?
Yes, Wendy's gift cards are available in-restaurant, at various retailers, and online through the Wendy's gift card portal. You can also check your gift card balance online.
Brand Certified Facts from Wendy's
This information is certified by Wendy's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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