At Papa Johns Pizza in Mchenry, IL, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Mchenry pizza for any occasion. Call us for pizza delivery in Mchenry or stop by 3804 W Elm Street for carryout to order the best pizza in Mchenry, along with breadsticks, wings, and more!
Many customers experienced long wait times for delivery, with some orders arriving cold or incorrect.
Customer Service
Service quality was inconsistent; some staff were friendly while others were reported as rude or unhelpful.
Food Quality
Food quality varied significantly, with reports of undercooked pizzas, incorrect orders, and poor ingredient quality.
Cleanliness Concerns
Several reviews mentioned cleanliness issues, including unsanitary conditions and improper food handling.
Management Problems
Frequent complaints about poor management and lack of accountability for mistakes were noted.
KA
Kathy A.
Nov 3, 2025
1.0
First time ordering a pizza from Papa Johns. And this will be the last time. I ordered online and signed up for text messages to track the progress of my order. Aside from the initial text to let me know that my order had been received, I got NO TEXTS, even after 50 minutes. I finally called to check on the progress. Told pizza was ready. By the time we got there, it had been well over an hour. Pizza was cold. Had very little cheese and toppings were sparse. Their large pizza is 14 inches, which is a medium pizza at Rosati's. This was not a good pizza at any price! Won't buy from Papa Johns again.
AW
Amanda Walker
Oct 31, 2025
1.0
Placed an order at 8:30 pm using the app, continued to check the tracking over the next hour and it never moved from the “making” stage. Finally, at 9:50 pm, after my delivery window, I called the store to see if this was accurate and it was. They had not even put my order in the oven yet, 20 mins after it was expected to be delivered. Absolutely ridiculous! I could hear teens in the background of the phone call horsing around too. Clearly no one wants to work anymore, no one loses their job for failure to perform their job duties anymore, so it’s okay to have your business run to the ground for allowing lack of accountability in your workplace. Get new staff, new managers. Will never be ordering from them again, went somewhere else, where my money = I get the product I paid for…
PD
Pam Davis
Aug 29, 2025
1.0
The first time ever ordering from this store and it took an hour for 1 large pizza .
PR
patricio rangel
Aug 20, 2025
1.0
Not one to complain
I do enjoy Papa John's pizzas
However I don't enjoy cold pizzas
And pictures that are left on my doorstep from doordash
Without a knock on the door or the ringing on my doorbell
They did however being made
Another two pizzas
Still cold
And the driver did come up to the door and ring my doorbell this time
And I appreciate that
However chances of me ordering from this Papa John's again are very slim