McDonald's

3.3
936 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1904 Richmond Rd, McHenry, IL
60051, United States

Hours

Reviews

3.3
936 reviews
5 stars
318
4 stars
149
3 stars
150
2 stars
96
1 star
223

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous reviews highlighted poor customer service, including rude staff, slow service, and incorrect orders.

Food Quality

Customers frequently complained about receiving cold, stale, or incorrect food items, with many noting that the food did not meet expectations.

Cleanliness

Several reviews mentioned unsanitary conditions in the restaurant, including dirty tables and restrooms.

Positive Staff Interactions

Despite the negative feedback, some customers praised specific staff members for their friendliness and helpfulness.
  • NM
    Nadia Merida
    2 days ago
    2.0
    I usually come here for breakfast, and never once when I have had a McMuffin has the English muffin been cooked. I don’t think the toaster works there and it seems no one has noticed. Thankfully I was able to cook it at my house, but consistently disappointing overall, gonna have to go to the other side of town from now on
  • CC
    Carl Ciucci
    4 days ago
    1.0
    This location is notorious for marking their doordashes as ready but not actually being ready. I have made complaints to doordash.
  • JB
    Jacob Buchanan
    Jan 5, 2026
    1.0
    You have the audacity to ask for $15/hr but you give terrible service, no one could hear you over the intercom, we could understand a damn word you said. how do you mess up putting bacon on a double bacon cheese burger? how do you forget to put ketchup on a standard cheese burger? What a joke
  • AA
    Angel Arias
    Jan 1, 2026
    1.0
    The service is so shit
  • CC
    Connor
    Nov 26, 2025
    5.0
    Always the go-to McDonalds whenever I want it, always feel safe going there, always has good service, and the food is always good

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's at 1904 Richmond Rd?

McDonald's is open 24 hours a day, 7 days a week for in-store service.

When is drive-thru service available at this McDonald's location?

The drive-thru is open 24 hours each day, every day of the week.