Jimmy John's

3.6
193 reviews

About

Sandwich Restaurant

Location

Jimmy John's
2308 N Richmond, McHenry, IL
60050, United States

Hours

Reviews

3.6
193 reviews
5 stars
92
4 stars
34
3 stars
10
2 stars
13
1 star
44

What are people saying?

AI-generated from recent customer reviews

Ingredient Quality

Many customers reported that sandwiches were missing ingredients or had low quality, leading to dissatisfaction.

Customer Service

Numerous reviews highlighted poor customer service, including rude staff and unhelpful responses to complaints.

Delivery Issues

Customers frequently experienced slow delivery times, incorrect orders, and cancellations, leading to frustration.

Overall Experience

While some customers enjoyed the food and service, many expressed disappointment with the consistency and quality at this location.
  • KZ
    Kelsey Zipprich
    Dec 13, 2025
    1.0
    The lady who made my sandwich was kind, although there was only 1 tomato slice, a couple slivers of lettuce and they forgot the cheese. Just a mouth full of bread.
  • TH
    Tyler Holmblad
    Dec 2, 2025
    1.0
    Every sandwich I've ordered from here. Has had half the ingredients thats supposed to be on the sandwiches. Compared to all other Jimmy John's. The owner is shorting ingredients to save money. I wish I could add a photo of the gargantuan my wife ordered
  • DM
    Derek Marshall
    Nov 19, 2025
    2.0
    I ordered two sandwiches and neither sandwich was cut in half like I requested. I just want the staff to take their time and make the sandwiches properly according to instructions received. Thanks.
  • MF
    Magdalena F
    Nov 14, 2025
    5.0
    14Nov2025 2pm During lunch. It takes a lot for me to change my mind. However "Joy and Antionio " were sandwich-machine-making monsters today. The bootlegger was miscommunicated with no tomato in five minutes joy pumped out five sandwiches and was ready to make another. There is a new identification for "freaky, fast". They definitely appreciated their tip, and thanked- me. The miscommunication was recommunicated back to me with an apologetic tone and a free sandwich... Or free sandwiches in this case 😋 The bootlegger sandwich was outstandingly fresh. Joy also offered a difference of cheese.If we needed it or wanted it. For the service and the product, the price was more than acceptable. Very energetic environments with Electrodance music playing in the background. Highly recommend this location during the hours of 2pm in-person. What was extremely enjoyable was the attitude and tone of this location. Final thoughts, everybody has a bad day, but in this case, this was an extremely good day.
  • II
    ITidbits
    Sep 21, 2025
    1.0
    DoorDash said they closed at 9:00 on Saturday. I ordered at 8:45 because DoorDash said it was fine. 30 minutes later they canceled my order. While the driver was waiting for the food. Today we ordered from DoorDash. Paid for extra avocado on one sub and didn't get it. Paid for four brownies only got one. Paid for four chips only got one. Found hair in our roast beef sandwich. Short black and curly, so it doesn't match anyone in my house full of blondes and brunettes.