Brand Certified
McDonald's
3.6(1170 reviews)
Certified by McDonald's • Feb 22, 2026
Business Details
4212 Lakeland Blvd, Mattoon, IL
61938, United States
Certified by McDonald's • Feb 22, 2026
(217) 258-8333
Certified by McDonald's • Feb 22, 2026
http://www.mcdonalds.com/
Certified by McDonald's • Feb 22, 2026
About
Certified by McDonald's • Feb 22, 2026
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Certified by McDonald's • Feb 22, 2026
Hours
Certified by McDonald's • Feb 22, 2026
Reviews
3.6
1,170 reviews
5 stars
407
4 stars
268
3 stars
235
2 stars
89
1 star
171
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on staff behavior is mixed; some customers report friendly and helpful service, while others describe rude and unprofessional interactions.
Order Accuracy
Numerous complaints about incorrect orders and issues with mobile app orders, leading to customer frustration.
Cleanliness
Significant concerns regarding the cleanliness of the restaurant and restrooms, with reports of dirty conditions and maintenance issues.
Food Quality
Inconsistent food quality reported, with some customers enjoying fresh and hot meals, while others received cold or poorly prepared food.
Parking Issues
Truck parking lot is in poor condition, with complaints about potholes and safety concerns.
- CCC CarlsonFeb 14, 20261.0My burrito was soggy and looked like its been sitting all morning. I nicely asked for a fresh one and the manager told me to throw the old one away. Excuse me you should have thrown it away before giving it to me. Attitude and all! I was nice and very respectful. 0 stars!!!
- NCNick ChapmanJan 19, 20261.0Did a mobile order, I ordered a deluxe qp with no mustard or pickles, so it comes with ketchup and onion, missing the lettuce and tomatoes. Forgot my chocolate milk for my happy meal, and my daughters mcdouble was supposed to have no cheese and it had cheese on it. This is the 4th time I tried this mcdonalds, because the one across town NEVER gets my order right. By the time I realized all the errors I was already back home and wasn't about to get back out. I give up on mcdonalds...
- BZBart ZiebarthJan 10, 20265.0Best McDonald's experience in a long long time. Friendly, polite, excellent staff. Didn't even have to request napkins. Food was fresh and hot. From the pay window, the beverage girl, to food delivery girl give them a raise!
- MSMike SJan 8, 20264.0Everything was good. Bathrooms were clean enough.
- TMTerica MorecraftDec 13, 20251.0New management sucks. Horribly rude and the employees are all so entitled to feel like they can do whatever they want. Definitely a toxic atmosphere when visiting.
Brand Certified Facts from McDonald's
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Certified February 22, 2026Yext Knowledge Graph
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