McDonald's

3.6
1164 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
4212 Lakeland Blvd, Mattoon, IL
61938, United States

Hours

Reviews

3.6
1,164 reviews
5 stars
403
4 stars
266
3 stars
235
2 stars
90
1 star
170

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude or unhelpful staff, with several instances of poor service and negative interactions.

Cleanliness

Numerous reviews highlighted issues with cleanliness, particularly in the bathrooms and dining areas, with reports of dirty conditions and maintenance problems.

Food Quality

Feedback on food quality was mixed, with some customers enjoying fresh items while others complained about cold or poorly prepared food.

Parking Issues

Several reviews mentioned the poor condition of the parking lot, with deep potholes and inadequate space for truck parking.

Service Speed

Customers experienced inconsistent service speed, with some reporting quick service while others faced long waits and order mix-ups.
  • BZ
    Bart Ziebarth
    2 days ago
    5.0
    Best McDonald's experience in a long long time. Friendly, polite, excellent staff. Didn't even have to request napkins. Food was fresh and hot. From the pay window, the beverage girl, to food delivery girl give them a raise!
  • MS
    Mike S
    4 days ago
    4.0
    Everything was good. Bathrooms were clean enough.
  • JM
    James McAllister
    Dec 18, 2025
    3.0
    it's mcdonalds it wasn't bad
  • TM
    Terica Morecraft
    Dec 13, 2025
    1.0
    New management sucks. Horribly rude and the employees are all so entitled to feel like they can do whatever they want. Definitely a toxic atmosphere when visiting.
  • MR
    Misty Janssen (Misty Rae)
    Nov 19, 2025
    5.0
    I love getting my Holiday pies and Lrg Caramel Frapee with 3 shots of extra caramel. I love how when they're absolutely fresh they taste just like fresh baked sugar cookies straight out of the oven. I love everything about my caramel Frapee. Service is super fast when using the online app and especially if you go there several times a day they get to know you as their regular. The price could be cheaper for sure. Ordering was so simple I did it on the app. online app makes it super fast, convenient and simple plus makes pmts all in one.

Frequently Asked Questions About McDonald's

What are the opening hours for dining in at McDonald's in Mattoon, IL?

McDonald's in Mattoon, IL is open daily from 5:30 AM to 11:00 PM for dining in.

What are the drive-thru hours at McDonald's Mattoon location?

The drive-thru is open every day from 5:30 AM to 11:00 PM.