Jimmy John's

3.3
232 reviews

About

Sandwich Restaurant

Location

Jimmy John's
900 Charleston Ave, Mattoon, IL
61938, United States

Hours

Reviews

3.3
232 reviews
5 stars
92
4 stars
40
3 stars
17
2 stars
19
1 star
64

What are people saying?

AI-generated from recent customer reviews

Delivery Issues

Numerous customers reported extremely long delivery times, often exceeding an hour, with some orders taking up to two hours.

Order Accuracy

Many reviews highlighted frequent mistakes with orders, including missing items and incorrect sandwich preparations.

Food Quality

While some customers praised the food quality, others complained about soggy sandwiches and insufficient ingredients.

Customer Service

Feedback indicated a lack of friendly service, with some customers experiencing rudeness and poor communication from staff.

Cleanliness and Maintenance

Several reviews mentioned issues with cleanliness and maintenance, such as poorly lit drive-throughs and unsanitary practices.
  • BB
    bdriving1
    Jan 4, 2026
    5.0
    A good and clean JJ that has good csrs. This location is a bit off of the interstate but worth the travel to get a good clean sandwich!
  • QS
    Qinah S.
    Dec 6, 2025
    1.0
    GM Patrick is a POOR representative of this franchise. The delivery man also, specifically on 12/6/25.. Since when does food get left on the ground, in the snow? Won’t get another dollar from us.
  • TM
    Tayza Moutray
    Nov 26, 2025
    3.0
    Never fails, my food is always late. I spend 80-95% of my lunch break waiting for my food to show. It happens every time I order, no matter the time or the day.
  • SB
    Sherri Branson
    Oct 26, 2025
    1.0
    Ordered a 18 piece box to take to a gathering. Instead of the nice presentation box where you can view each sandwich, I got a box full of 18 wrapped mini-sandwiches with no markings as to which of the 6 sandwich choices were in each package. At the gathering, people were having to open each package to find a sandwich they liked. It was a mess!
  • JT
    Jason Thompson
    Oct 10, 2025
    5.0
    This place makes a good sub. Will definitely be coming back again.