Business Details
About
Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
- RestroomAvailable
- Welcomes familiesAvailable
Location
Hours
Reviews
4.1
390 reviews
5 stars
204
4 stars
95
3 stars
46
2 stars
14
1 star
31
What are people saying?
AI-generated from recent customer reviews
Food Quality
Mixed reviews on food quality, with some customers praising the deliciousness while others reported issues like runny blizzards and poorly made items.
Service Issues
Frequent complaints about slow service, incorrect orders, and unprofessional staff behavior, particularly at the drive-thru.
Customer Experience
Positive feedback on friendly staff and clean environment, but also reports of rude service and poor management.
Ownership Changes
Concerns about quality decline under new ownership, with some customers noting improvements while others remain dissatisfied.
Ice Cream Popularity
Ice cream items, especially blizzards, are highly praised, with many customers expressing love for the variety and taste.
- NLNatalee Littleton4 days ago1.0Rude customer service the lady mumbling cuss words under her breath overall just go to Charleston dq
- JMJamison McElweeOct 15, 20255.0I never have a bad experience here. A lovely place to get a good quick deal and an even better meal
- ECEric CollinsJul 30, 20254.0Great milkshakes!!!
- JDJim DuwelMar 2, 20174.0It's a Dairy Queen, you know what to expect. Slightly more seating than other DQs I've been to.
Frequently Asked Questions About Dairy Queen Grill & Chill
What type of food does Dairy Queen Grill & Chill serve?
Dairy Queen Grill & Chill offers classic fast-food items including soft-serve ice cream, signature shakes, burgers, and fries.
Where is Dairy Queen Grill & Chill located?
It is located at 320 N 19th St, Mattoon, IL 61938-2840, USA.
What are the store hours for Dairy Queen Grill & Chill?
The restaurant is open every day from 10:00 AM to 10:00 PM.
Does Dairy Queen Grill & Chill offer drive-thru service?
Yes, Dairy Queen Grill & Chill has a drive-thru for customer convenience.
Is Dairy Queen Grill & Chill family-friendly and accessible for kids?
Yes, the location is family-friendly, offers booster seats and high chairs, and welcomes children.
Can customers order food online from Dairy Queen Grill & Chill?
Yes, customers can order online for pickup via their official website.
Does Dairy Queen Grill & Chill provide free Wi-Fi and seating options?
Yes, they offer free Wi-Fi along with indoor and outdoor seating options.
Are there any nearby places of interest that customers can visit along with Dairy Queen?
Customers can visit places like Unique Style hair salon or Mattoon Christian Church nearby before or after their meal at Dairy Queen.
Is there automotive service near Dairy Queen Grill & Chill?
Yes, nearby are Zenterman Trailer Sales and Auto-trans Plus, which offer automotive and trailer services.
What public services or community locations are near Dairy Queen Grill & Chill?
Nearby public and community locations include Mattoon City Clerk's Office, Mattoon Fire Department, and Hour House BASE counseling service.