Business Details
About
Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
- RestroomAvailable
- Welcomes familiesAvailable
Location
Hours
Reviews
4.1
392 reviews
5 stars
206
4 stars
95
3 stars
46
2 stars
14
1 star
31
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praise the friendly staff, others report rude behavior and poor service.
Food Quality
Several reviews indicate a decline in food quality, with complaints about watery gravy, runny blizzards, and inconsistent preparation.
Cleanliness
The establishment is generally noted for being clean, although some reviews mention issues with food handling and employee hygiene.
Speed of Service
Many customers express frustration with slow service and long wait times, particularly in the drive-thru.
Overall Experience
While some customers have positive experiences and recommend the location, others express disappointment and indicate they will not return.
- NLNatalee LittletonNov 20, 20251.0Rude customer service the lady mumbling cuss words under her breath overall just go to Charleston dq
- JMJamison McElweeOct 15, 20255.0I never have a bad experience here. A lovely place to get a good quick deal and an even better meal
- ECEric CollinsJul 30, 20254.0Great milkshakes!!!
- MBMarcy BoazDec 7, 20215.0Always a friendly welcome atmosphere and good food
Frequently Asked Questions About Dairy Queen Grill & Chill
What type of food does Dairy Queen Grill & Chill serve?
Dairy Queen Grill & Chill offers classic fast-food items including soft-serve ice cream, signature shakes, burgers, and fries.
Where is Dairy Queen Grill & Chill located?
It is located at 320 N 19th St, Mattoon, IL 61938-2840, USA.
What are the store hours for Dairy Queen Grill & Chill?
The restaurant is open every day from 10:00 AM to 10:00 PM.
Does Dairy Queen Grill & Chill offer drive-thru service?
Yes, Dairy Queen Grill & Chill has a drive-thru for customer convenience.
Is Dairy Queen Grill & Chill family-friendly and accessible for kids?
Yes, the location is family-friendly, offers booster seats and high chairs, and welcomes children.
Can customers order food online from Dairy Queen Grill & Chill?
Yes, customers can order online for pickup via their official website.
Does Dairy Queen Grill & Chill provide free Wi-Fi and seating options?
Yes, they offer free Wi-Fi along with indoor and outdoor seating options.
Are there any nearby places of interest that customers can visit along with Dairy Queen?
Customers can visit places like Unique Style hair salon or Mattoon Christian Church nearby before or after their meal at Dairy Queen.
Is there automotive service near Dairy Queen Grill & Chill?
Yes, nearby are Zenterman Trailer Sales and Auto-trans Plus, which offer automotive and trailer services.
What public services or community locations are near Dairy Queen Grill & Chill?
Nearby public and community locations include Mattoon City Clerk's Office, Mattoon Fire Department, and Hour House BASE counseling service.