Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
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On March 4 at around 10:40 PM, I experienced extremely unprofessional behavior from a manager named ELO at your establishment. ELO exhibited a disrespectful and condescending attitude, making inappropriate remarks about my mental health, financial situation, and race. These comments were unacceptable and deeply offensive, particularly coming from someone in a managerial position in the service industry.
Additionally, I waited approximately 15 minutes for my order, which turned out to be incorrect. I only noticed the mistake halfway home and had to drive back to have it corrected, only to receive food that was cold. Despite this inconvenience, the staff offered no apology or compensation, such as a replacement or complimentary item, and continued to use derogatory language.
This experience reflects poorly on the location and its management standards. I strongly recommend that ELO receive retraining in professionalism, customer service, and workplace conduct to prevent similar incidents in the future.
EY
Edsys Yoder
Feb 10, 2026
5.0
Friendly service and clean facility.
SE
Sandra Echeverria
Feb 5, 2026
1.0
This was on my nieces fries… I’m glad she was able to feel it when chewing. She is 8 years old and this is not ok!!! Why was this even in our food? What kind of pill is this? Do not go to this place.
DL
D L
Jan 30, 2026
1.0
I just had honey crispy something chicken sandwich and fries that looked and tasted days old. There are many reasons I don't frequent this fast food joint and this is it. Never again.
AA
Aaron
Jan 29, 2026
1.0
Horrible. Brought my 2 year old in here to use the bathroom. The bathrooms could only be unlocked by employees. After waiting several minutes in the food line I asked for accommodations for our situation. I was told no. I even questioned, “so we’re not going to have bathrooms?” And I was again told no. At any second there could’ve been a bigger problem, such as my kid peeing all over the floor. Would that have mattered? It’s hard to see customer service fall below the barrel.
What are the regular operating hours of McDonald's at 4010 W 211th St, Matteson, IL?
McDonald's at 4010 W 211th St, Matteson, IL is open daily from 5:30 AM to 11:00 PM.
What are the drive-thru hours for this McDonald's location?
The drive-thru is open every day from 5:30 AM to 11:00 PM.
Does this McDonald's location offer delivery services?
Yes, delivery is available daily from 5:30 AM to 10:30 PM with options including curbside pickup, same-day delivery, and no-contact delivery.
How can I place an order from McDonald's at this location?
You can place an order online at https://mcdonalds.order.online/business/-5579 or via the McDonald's app available on iOS and Android.
What payment options are accepted at this McDonald's?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Does this McDonald's have any special rewards program?
Yes, you can earn points for free food through the MyMcDonald's Rewards program.
What services are available at this McDonald's location?
Services include Drive-Thru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and free WiFi.
Are there other dining options nearby McDonald's at 4010 W 211th St in Matteson, IL?
Yes, nearby dining options include Kenny's Ribs & Chicken, Dusties Southern Style Buffet, Perros Brothers Gyros, Little Caesars, Giordano's - Matteson, and Red Lobster.
Where can I get a car wash near this McDonald's?
Sparkle Express Car Wash and Fuller's Carwash are nearby for car washing and auto detailing services.
What other services and shops are located around this McDonald's?
Nearby are places like Jackson Hewitt Tax Service for financial advising, Us Nails and Supercuts for beauty services, Cricket Wireless Authorized Retailer for mobile needs, and Burlington Coat Factory for clothing shopping.
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