Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Matteson, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
3.5
428 reviews
5 stars
182
4 stars
75
3 stars
50
2 stars
37
1 star
84
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with specific complaints about rudeness from staff, particularly a manager named Elsa.
Order Accuracy
Many customers reported issues with incorrect orders, both in-store and drive-thru, leading to frustration and dissatisfaction.
Food Quality
Feedback indicated inconsistent food quality, with some customers receiving stale or improperly prepared items.
Cleanliness
While some reviews praised the cleanliness of the location, others reported unsanitary conditions, particularly in food handling.
Speed of Service
Customers experienced long wait times in the drive-thru, with some noting that service was slow even during busy hours.
- HRHelen RiveraOct 15, 20255.0Hot fresh food and coffee.
- MMmariOct 3, 20251.0I have been a loyal customer at this Dunkin’ Donuts for over 10 years, but my recent experiences with an employee named Elsa have been very disappointing. Every time I have encountered her, she has been extremely rude. The way she talks to customers is unprofessional, dismissive, and honestly makes you feel unwelcome. Instead of greeting customers with respect or even basic courtesy, she comes across with a nasty attitude that immediately ruins the experience. If she speaks to paying customers this way, I can only imagine how she treats her coworkers. Her attitude is consistently negative, and it makes the entire experience unpleasant. Even at the drive-thru, she rushes you, barely gives you time to order, and acts as if you are bothering her by simply being there. It feels like she hates both her job and the customers who come through. With that kind of energy, it’s surprising she is even working in customer service, because she shows no interest in making customers feel welcome or appreciated. This location used to be my go-to for years, and I always enjoyed stopping by, but because of Elsa’s behavior I no longer feel comfortable coming here. It takes just one rude employee to change the entire atmosphere of a store, and unfortunately, that’s exactly what has happened. Dunkin’ should really value and train their staff to provide good customer service, because people shouldn’t leave a coffee run feeling disrespected or like they’ve done something wrong just by ordering a drink. I hope management takes this seriously, because no loyal customer should have to deal with this kind of treatment.
- TTToriG3Sep 5, 20255.0I skip the Dunkin closer to my house to go here. Fast and accurate service. My food is always fresh and hot. Drive thru is fast!!
- PRPrentess RidgewayAug 26, 20255.0My go to for morning wake up duty.. always happy with the service there.
- TGTx GKJul 12, 20255.0Donuts and coffee were good.
Frequently Asked Questions About Dunkin'
What are the standard opening hours of Dunkin' in Matteson, IL?
Dunkin' Matteson is open Monday to Friday from 3:30 AM to 7:00 PM, Saturday and Sunday from 4:00 AM (5:00 AM for delivery on Sunday) to 7:00 PM.
What types of food and beverages does Dunkin' in Matteson serve?
Dunkin' serves a variety of items including coffee, espresso, donuts, breakfast sandwiches, tea, and offers breakfast, brunch, lunch, and dinner options.
Are there any special holiday drinks at Dunkin' Matteson currently?
Yes, enjoy the new Cookie Butter Cloud Latte and Berry Sangria Refresher, along with the returning Peppermint Mocha and Toasted White Chocolate Signature Lattes during the holiday season.
Does Dunkin' in Matteson offer delivery and curbside pickup services?
Yes, Dunkin' Matteson offers both delivery and curbside pickup services to customers for a convenient experience.
How can I order ahead at Dunkin' Matteson to save time?
You can order ahead using the Dunkin' mobile app or through their online ordering link to enjoy a fast grab-and-go experience.
Is there a drive-thru available at Dunkin' Matteson?
Yes, this Dunkin' location features a drive-thru for quick and convenient service.
What nearby dining options are available if I want to explore other food choices near Dunkin' Matteson?
Nearby dining options include Wingstop, Panda Express, Rosati’s Pizza Matteson, Wing Snob, Red Snapper Matteson, Jet’s Pizza, and Starbucks, offering a variety of cuisines from chicken and Chinese to pizza and coffee.
Are there any nearby places to relax or enjoy personal care near Dunkin'?
Yes, nearby you can find Urmi Salon and Hong Kong Nails for beauty services, as well as the TP Cigar Lounge and Private Bar for relaxing with a cigar or drink.
If I’m visiting Dunkin' Matteson, what nearby services can help with vehicle care or banking needs?
Nearby is Firestone Complete Auto Care and Sears Auto Center for automotive services, and Old National Bank ATM and Western Union for your banking and money transfer needs.
Does Dunkin' Matteson welcome families and offer amenities for children?
Yes, Dunkin' Matteson welcomes families and children, provides vegetarian options, free Wi-Fi, and offers dine-in, takeout, delivery, and drive-thru services for convenience.