Business Details
About
Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- RestroomAvailable
- Welcomes familiesAvailable
- Kid friendlyAvailable
Location
Hours
Reviews
3.7
493 reviews
5 stars
227
4 stars
100
3 stars
47
2 stars
37
1 star
82
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported poor service, including rude staff, long wait times, and incorrect orders.
Food Quality
While many enjoyed the food and ice cream, there were complaints about incorrect orders, melted blizzards, and items being out of stock.
Cleanliness
Some customers noted that the location was clean, but others experienced issues with food preparation and presentation.
Customer Experience
Several reviews highlighted a lack of professionalism among staff, with instances of unhelpful or dismissive attitudes.
Operational Issues
Customers expressed frustration over inconsistent hours, such as the lobby closing early and limited menu availability.
- TFTerry FarthingAug 14, 20221.0Easily the worst customer services I've had Dairy Queen. The staff was a literally YELLING and running through the kitchen. Just playing around. How do you mess up a blizzard? Well they found a way. It had maybe one of the ingredients. It was also half melted. They didn't dare do the upside down test LOL. And the service is really slow. It's obviously the people work ther don't care.... about the customers or the company. If this was my first experience at Dairy Queen it would definitely be my last. Avoid this location at all cost.
- JSJohn StansberryMay 22, 20213.03 times i have went there, no bananas for banana split
- VVVivian VMay 12, 20215.0Great costumer service and the food was really good
- RDross doormanOct 25, 20192.0The quality of service was good. The triple browny sundae was very small and not as tasty as I thought it would be. The burger was hot but the meat was hard and seemed like it wasn't real ground beef.
Frequently Asked Questions About Dairy Queen Grill & Chill
What kind of food and treats does Dairy Queen Grill & Chill in Matteson offer?
Dairy Queen Grill & Chill offers soft-serve ice cream, signature shakes, Blizzard® Treats, Grillburgers®, Chicken Strip Baskets, and DQcakes®.
What are the operating hours of Dairy Queen Grill & Chill?
Dairy Queen Grill & Chill is open Monday from 10:00 AM to 9:00 PM, and Tuesday through Sunday from 10:00 AM to 10:00 PM.
Does Dairy Queen Grill & Chill provide drive-thru and seating options?
Yes, the location offers drive-thru service, indoor seating, and outdoor seating, including high chairs and booster seats for families.
Is Dairy Queen Grill & Chill family-friendly and accessible?
Yes, the restaurant welcomes families and children, is wheelchair accessible, and provides amenities such as restrooms and booster seats.
How can I place an order for pickup at Dairy Queen Grill & Chill?
You can place a pickup order online via their website at https://www.dairyqueen.com/en-us/order/pickup/n/45302/.
Are there any special deals or rewards available for customers?
Yes, by downloading the Dairy Queen app, customers can access exclusive deals, mobile ordering, and rewards.
What is the address and contact number of Dairy Queen Grill & Chill in Matteson?
The restaurant is located at 4559 211th St, Matteson, IL 60443-2318. The main phone number is +1 708-898-0359.
What nearby places can customers visit before or after dining at Dairy Queen Grill & Chill?
Nearby attractions include DQ Grill & Chill and Dairy Queen Grill and Chill themselves, Tino_da_barber for grooming, and Family Christian gift shop.
Are there entertainment options close to Dairy Queen Grill & Chill?
Yes, Lucky Lucy’s casino and various restaurants like Jet's Pizza and Cajun Belly are near the Dairy Queen location, providing entertainment and dining choices.
Where can customers find essential services near Dairy Queen Grill & Chill?
Nearby services include DaVita Olympia Fields Dialysis Center, Enterprise Rent-A-Car, FedEx Office Print & Ship Center, and Hanger Prosthetics and Orthotics.