Certified by Dairy Queen Grill & Chill - Temporarily Closed • Mar 01, 2026
Reviews
4.2
425 reviews
5 stars
250
4 stars
90
3 stars
40
2 stars
14
1 star
31
What are people saying?
AI-generated from recent customer reviews
Order Accuracy
Customers frequently reported issues with incorrect orders and missing items.
Service Speed
Many reviews highlighted long wait times, particularly in the drive-thru, with some customers waiting over 30 minutes.
Food Quality
Feedback varied on food quality, with some praising fresh and hot food while others complained about cold or improperly prepared items.
Staff Performance
Staff behavior received mixed reviews, with some customers noting friendly service while others criticized disorganization and lack of professionalism.
Cleanliness
Several customers expressed concerns about cleanliness, particularly in the kitchen and food handling practices.
BH
Brad Horton
Feb 14, 2026
1.0
Drove all the way from the interstate into town to get a blizzard, and they were closed for Valentine’s Day. Couldn’t get an evening shift together apparently, but left me sitting in the rain for about five minutes with the window down before they told me had a whole line of cars behind me. They served the car in front of me.
LH
Logan Hawker
Feb 3, 2026
1.0
You're lucky if your order is correct, but it will always be cold and burnt.
AA
Anonymous Gmail Account
Oct 26, 2025
5.0
Staff is nice. Their food is done right and their order readiness is great. Matter of fact...5*. Stars for days. Here here.
(Guys...it about the SAUCE. 🤘🏽🕶️🤌🏽)
SS
Siddly
Oct 1, 2025
1.0
Every time i go here, for conviniance mostly because its right down the road on busy nights, and its continuously gotten worse and worse. Every time there is something wrong, i know its stressful working in a kitchen but ive worked customer service literally my whole life and there is no excuse for this. Let alone waiting in line for over an hour.
CR
Claire Roberts
Sep 28, 2025
3.0
The only thing that makes me the most mad is the fact that the line only had 2-3 cars and yet I still waited in the drive thru for an hour. Not only that, but once I got up to the speaker they told me “one moment” like I didn’t just wait an hour in the line already. In the nicest way possible, the employees need to know how to correctly do their job. If I were them, I would’ve let them go and found people who actually appreciate their job. I’m hoping they don’t hire younger teenagers for this job. Other than that, the ice cream isn’t bad it’s self, and same with the food.
Where is Dairy Queen Grill & Chill in Marshall, IL located?
It is located at 1213 N Michigan Ave, Marshall, IL 62441-5305, USA.
What are the opening hours of Dairy Queen Grill & Chill?
Dairy Queen Grill & Chill is open daily from 9:30 AM to 8:30 PM.
Does Dairy Queen Grill & Chill offer seating options?
Yes, the restaurant offers indoor seating, outdoor seating, booster seats, and high chairs, making it family-friendly and good for kids.
Is Dairy Queen Grill & Chill accessible for wheelchair users?
Yes, the location is wheelchair accessible and also has restrooms available for customers.
Can I order food online and get exclusive deals at Dairy Queen Grill & Chill?
Yes, you can order online via their order URL and download their app for exclusive deals.
When was Dairy Queen Grill & Chill in Marshall established?
This Dairy Queen location was established in 2022.
What are some nearby places I might visit before or after dining at Dairy Queen Grill & Chill?
Nearby places include JP's Pub and Gaming, Family Fitness Zone gym, and the local Verizon store, which you might visit for entertainment, exercise, or shopping around your meal.
Are there other ice cream shops near Dairy Queen Grill & Chill?
Yes, there is another Dairy Queen fast-food and ice cream shop nearby.
What services are available nearby for pet grooming or salons near Dairy Queen Grill & Chill?
Happy Tails Pet Salon and The Mane beauty salon are nearby if you want to visit a pet groomer or beauty salon after your meal.
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Certified March 01, 2026Yext Knowledge Graph
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