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Jimmy John's

3.7
(330 reviews)

Business Details

1309 Halfway Rd, Marion, IL
62959, United States
(618) 993-3111
https://locations.jimmyjohns.com/il/marion/sandwiches-1241.html

About

Sandwich Restaurant

Location

Jimmy John's
1309 Halfway Rd, Marion, IL
62959, United States

Hours

Reviews

3.7
330 reviews
5 stars
158
4 stars
56
3 stars
31
2 stars
21
1 star
64

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times in the drive-thru and for orders, often exceeding 20-30 minutes, contradicting the brand's 'freaky fast' promise.

Order Accuracy

Multiple reviews highlighted issues with incorrect orders, missing items, and poorly made sandwiches, leading to customer frustration.

Staff Attitude

While some customers praised friendly staff, others noted instances of rudeness and lack of communication, contributing to a negative experience.

Cleanliness

The restaurant was generally noted for being clean, although some reviews mentioned issues with trash and overall maintenance.

Management Issues

Several reviews pointed to poor management practices, including staff shortages and early closures, impacting service quality.
  • SI
    Sandra Georgulis Ihrig
    1 day ago
    5.0
    Jimmy Johns has a winner with the Greek Pita Sandwiches-Great job! The beef options was really good. (maybe just a little more taziki sauce for us greeks!) (I'm sure we'll still purhase the extra containers - LOL! ) :o)
  • OL
    olivia lambert
    Feb 20, 2026
    1.0
    We ordered online, got there and our food was ready. Both of our sandwiches were wrong, we took them back inside to have them remade and they were wrong AGAIN. Don’t recommend and won’t be back.
  • KH
    Katie Harrell
    Feb 20, 2026
    1.0
    Waited over 35 minutes in the drive thru for two sandwiches and a drink. The drink had almost no ice in it because it had sat for so long. The staff was not friendly, somewhat rude and we watched a girl with pink hair walk back and forth aimlessly as we waited. Beyond frustrating. I had to go in to the store to let them know that our sandwiches were just sitting there, they just had to hand them to us. Girl with pink hair just stared stupidly and one guy argued and was rude. Not to mention the quality of food is awful compared to other stores. Spent $27 on 3 pieces of turkey on a sandwich. Corporate needs to get ahold of this store.
  • NW
    Nick Wingo
    Feb 14, 2026
    1.0
    Horrible. Last 2 times I have been here: 1. I waited at least a half hour in the drive thru to get food. 2. I never got to the point of ordering food. Completely ignored, sitting at the speaker. A couple other customers left the drive thru with me.
  • RM
    Raya Moore
    Dec 4, 2025
    1.0
    Yep, today is officially my last time ordering from this store. The staff must be unable to read, because this is not the first time they have forgotten to put items in my bag, including missing drinks. Is it really that difficult to check a ticket before handing it off to the delivery driver? Don’t order here.

Brand Certified Facts from Jimmy John's

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Certified March 01, 2026Yext Knowledge Graph
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