Service Speed
Customers frequently reported long wait times in the drive-thru and for orders, often exceeding 20-30 minutes, contradicting the brand's 'freaky fast' promise.
Order Accuracy
Multiple reviews highlighted issues with incorrect orders, missing items, and poorly made sandwiches, leading to customer frustration.
Staff Attitude
While some customers praised friendly staff, others noted instances of rudeness and lack of communication, contributing to a negative experience.
Cleanliness
The restaurant was generally noted for being clean, although some reviews mentioned issues with trash and overall maintenance.
Management Issues
Several reviews pointed to poor management practices, including staff shortages and early closures, impacting service quality.