Domino's Pizza

Reviews

• CE

  Constructive “CraZy” Evaluator

  Nov 4, 2025
  5.0
  I don't just jump and throw five stars out. If you followed me for any of the last 13 years you would know that . With that knowledge, I am giving five stars to this location because of the evening shift manager, Suzy. I had a problem with the app. The app said the hotel was not able to be delivered to. it's 2 mi from the delivery place. Couldn't figure out the app, couldn't get much customer service from the stupid AI that Domino's uses.. But when I called the local shop, I couldn't get any help from the people on the phone, so I politely asked him to please give me a manager. When Suzu came on I gave her my spiel about being stranded at the hotel and I figured it'd be no problem. I'll just order pizza and a drink on the app and be okay till I'm picked up in the morning, and that was not how it ended up going down. I told her I don't like giving my credit card out over the phone. I was just wanting to get a small pizza for some food cuz I hadn't ate all day. Suzy took it upon herself, hearing the situation that I was in and the problem I was having, she graciously offered to make this meal on her. I reluctantly accepted as I wanted to take care of it with corporate but corporate doesn't do things in the evening and I was starving. Suzy saved my night, cured my hunger and made a new friend. Hey Domino's you ought to give some praise to this manager, Suzy. She did her customer service. She took care of the customer and she provided service. I plan to thank her in person tomorrow when she comes on her shift. But I think Domino's should let her know that they appreciated her keeping a customer happy. Because I really didn't want to call Pizza Hut or the other company. I don't like those pizzas. I only like my thin crust Domino's. Thank you Suzy for doing your job above and beyond. I know that what you did was special. And I let your driver know that you were special for doing that. Thank you thank you thank you. Crazy
• JB

  Jen Benca

  Nov 4, 2025
  2.0
  The service was ok, the clerk was nice, but the pizza was horrible. Worst pizza I ever eaten. I don't know if it was just a bad day or if the food is always this bad. I'll try them again to find out, but if it's bad a second time, I have to give them a thumbs down 👎
• DA

  Dakotah A

  Oct 25, 2025
  2.0
  Forgot pineapple on my pizza & they discontinued the cinnamon twists :(
• BH

  Brad Heard

  Oct 15, 2025
  2.0
  I had an issue with an order 3 months ago. Poorly made pizza and bad service. So I started ordering for Domino's in Herrin,IL. Today was the first time I ordered from Marion location.....and the same thing. Poorly made pizza. It was just a simple extra cheese pizza. I still had a piece for the Herrin store in the fridge. The one from Marion barely had enough to consider it regular cheese. Much less the Extra cheese I ordered. Marion is closer but I will stick with Herrin Domino's.
• RD

  Rachel Dawkins

  Oct 11, 2025
  1.0
  The last 2 times I’ve ordered from here, or attempted to, they got it wrong, hung up on me, the website was broken, and they wouldn’t respond when I tried to get them to make it right.

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