Dairy Queen Grill & Chill

3.8
411 reviews
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Business Details

1300 Redco Drive, Marion, IL
62959, United States
(618) 969-8340
https://www.dairyqueen.com/
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About

Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available
  • RestroomAvailable
  • Welcomes familiesAvailable

Location

Dairy Queen Grill & Chill
1300 Redco Drive, Marion, IL
62959, United States

Hours

Reviews

3.8
411 reviews
5 stars
200
4 stars
84
3 stars
33
2 stars
23
1 star
71

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported slow service, with long wait times for food and orders often being incorrect.

Food Quality

Many reviews indicated dissatisfaction with food quality, including issues with temperature, preparation, and incorrect orders.

Customer Service

There were mixed reviews on customer service, with some praising friendly staff while others reported rude behavior and poor management.

Cleanliness

Several customers noted cleanliness issues, particularly in the dining area and bathrooms.

Ice Cream Quality

While some enjoyed the ice cream, others complained about the quality and consistency of items like Blizzards and cones.
  • AC
    Amanda Cobin
    Jan 1, 2026
    5.0
    Newer Dairy Queen so its very clean and put together. They are generally pretty quick but I do have to wait everytime I go here just not long.
  • PR
    patricia russell
    Dec 14, 2025
    2.0
    The fries were terrible..I went through the drivethru.
  • EO
    Ed Outland
    Nov 16, 2025
    2.0
    Was very disappointed with our Blizzards. Plenty of ice cream but about 1/2 the candy that is normally in them.
  • CM
    Cece Michelle
    Oct 31, 2025
    1.0
    My kids and I went here and got 3 cherry dipped cones and it took over 45mins of us just standing there waiting for 3 cones. Ridiculous
  • GW
    Gabrielle Webb
    Sep 27, 2025
    1.0
    I understand fast food isn’t the best job in the world, but how in gods green earth can making two plain burgers be so hard? My boyfriend went to this location and got 2 original cheeseburgers, nothing special about them. There was one other car, no cars behind him, he then waited 20 minutes for the burgers to be brought out. Finally he got them and they were SLATHERED in mustard. ????? Why you might ask ????? idk maybe the teenage girl working there didn’t care to think that someone doesn’t want to ingest 5 servings of mustard for one burger. He called, left his name and said he wanted two PLAIN burgers when he came back, in 30-45 ish minutes. He picks me up, we go to the DQ and we tell them it’s us, (i also order 1 large fry) they tell us to pull forward. I pay for my fry, they tell us to pull into spot 1. OK. we do. we wait 15 minutes. which is fine, whatever. But we get our food we start leaving we unwrap the burgers and again they’re slathered in mustard. You would think that if you had somebody coming back to get an order redone because of the amount of sauce that was on it before that, not only, would you make it plain like they asked, but if you were going to disregard that and make them the normal way, then you would use a LITTLE less sauce. Not the case, though, not sure about the thought process behind it all, but all we wanted was two decent (not even GOOD, just mediocre) burgers, and all we got were 4 mustard bombs.
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Frequently Asked Questions About Dairy Queen Grill & Chill

What are the operating hours of Dairy Queen Grill & Chill in Marion, IL?

Dairy Queen Grill & Chill is open daily from 9:00 AM to 7:00 PM.

Where is Dairy Queen Grill & Chill located in Marion?

It is located at 1300 Redco Drive, Marion, IL 62959, USA.