Business Details
About
Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
- RestroomAvailable
- Welcomes familiesAvailable
Location
Hours
Reviews
3.8
409 reviews
5 stars
199
4 stars
84
3 stars
33
2 stars
22
1 star
71
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported long wait times for food, with some waiting over 40 minutes even during off-peak hours.
Order Accuracy
Many reviews highlighted issues with incorrect orders, including wrong items and modifications not being followed.
Food Quality
Several customers expressed dissatisfaction with the quality of food, mentioning items being cold, poorly prepared, or not meeting expectations.
Staff Attitude
There were mixed reviews about staff behavior, with some customers noting rudeness and lack of professionalism, while others praised friendly service.
Cleanliness
Multiple reviews pointed out cleanliness issues, including dirty bathrooms and unclean dining areas.
- EOEd OutlandNov 16, 20252.0Was very disappointed with our Blizzards. Plenty of ice cream but about 1/2 the candy that is normally in them.
- CMCece MichelleOct 31, 20251.0My kids and I went here and got 3 cherry dipped cones and it took over 45mins of us just standing there waiting for 3 cones. Ridiculous
- GWGabrielle WebbSep 27, 20251.0I understand fast food isn’t the best job in the world, but how in gods green earth can making two plain burgers be so hard? My boyfriend went to this location and got 2 original cheeseburgers, nothing special about them. There was one other car, no cars behind him, he then waited 20 minutes for the burgers to be brought out. Finally he got them and they were SLATHERED in mustard. ????? Why you might ask ????? idk maybe the teenage girl working there didn’t care to think that someone doesn’t want to ingest 5 servings of mustard for one burger. He called, left his name and said he wanted two PLAIN burgers when he came back, in 30-45 ish minutes. He picks me up, we go to the DQ and we tell them it’s us, (i also order 1 large fry) they tell us to pull forward. I pay for my fry, they tell us to pull into spot 1. OK. we do. we wait 15 minutes. which is fine, whatever. But we get our food we start leaving we unwrap the burgers and again they’re slathered in mustard. You would think that if you had somebody coming back to get an order redone because of the amount of sauce that was on it before that, not only, would you make it plain like they asked, but if you were going to disregard that and make them the normal way, then you would use a LITTLE less sauce. Not the case, though, not sure about the thought process behind it all, but all we wanted was two decent (not even GOOD, just mediocre) burgers, and all we got were 4 mustard bombs.
- CSChris SteeleSep 15, 20252.0What in the microwaved world is going on here? Cheeseburger was obviously nuked. Was extremely hot, and the bun was scalding and shriveled. Tasted like a microwaved burger. Would not recommend this place for food at all. Ice cream and atmosphere was fine.
- DHDarryl HillSep 14, 20254.0This Dairy Queen was nearly shut down after covid hit back in 2020. They initially shut down completely. Even when they reopened, it was just drive thru. And even when they eventually reopened, the hours were limited and they would shut down often, close early, and the service had gone down significantly. But the good news is- they're back now! The Sunday afternoon I visited, the girl running the front register was working hard. I made it a point to let her know. The last 3 times I've been there, the service and the food has been very good. Of course, their ice cream is still one of the best of any fast food you can find, perhaps THE best. Culver's is close on the ice cream, but DQ still has the edge for me.
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the operating hours of Dairy Queen Grill & Chill in Marion, IL?
Dairy Queen Grill & Chill is open daily from 9:00 AM to 7:00 PM.
Where is Dairy Queen Grill & Chill located in Marion?
It is located at 1300 Redco Drive, Marion, IL 62959, USA.
What type of food specialties does Dairy Queen Grill & Chill offer?
They specialize in Blizzard® Treats, Chicken Strip Baskets, Grillburgers®, soft-serve ice cream cones, shakes & malts, and ice cream cakes from DQCakes.com.
Does Dairy Queen Grill & Chill have drive-thru service?
Yes, they offer drive-thru service for convenient ordering.
Is Dairy Queen Grill & Chill family-friendly and accessible?
Yes, the restaurant is family-friendly, offers high chairs, outdoor seating, wheelchair accessibility, restrooms, and free WiFi.
Can I order food online from Dairy Queen Grill & Chill?
Yes, you can order online for pickup via their website at https://www.dairyqueen.com/en-us/order/pickup/n/44403/.
How can I find deals and rewards for Dairy Queen Grill & Chill?
You can download their app for exclusive deals and mobile ordering with rewards at https://www.dairyqueen.com/app.
What nearby restaurants can I visit after dining at Dairy Queen Grill & Chill?
Fujiyama Japanese Steakhouse is a nearby restaurant where you can enjoy Japanese cuisine after your visit.
Are there banking services close to Dairy Queen Grill & Chill in Marion?
Yes, Fifth Third Bank and Marion West Banking Center are nearby financial service locations you can visit if needed.
What medical facilities are nearby Dairy Queen Grill & Chill?
Prairie Cardiovascular Outreach Clinic, Southern Illinois Pain Management, and multiple doctors are located nearby for health services.