Chipotle Marion IL is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Many customers reported issues with food quality, including cold, tasteless meals, and concerns about freshness and proper cooking.
Service Issues
Numerous reviews highlighted rude staff, incorrect orders, and poor customer service experiences.
Cleanliness
The restaurant was frequently described as dirty, with unclean tables, overflowing trash, and unsanitary conditions.
Order Accuracy
A significant number of customers experienced problems with incorrect orders, missing items, and inadequate portion sizes.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members for their friendliness and noted good food on certain occasions.
TD
Tracy Christ (Dancin'Tracy)
Oct 18, 2025
2.0
Just wasn't my thing. Went with a friend.
GB
Geri Barnes
Oct 5, 2025
2.0
The food was not great, but it wasn't horrible for what you could get.The guacamole was definitely old. I felt more like a bother than a customer.I don't live here, so definitely won't be back.
TH
Tina Hall
Oct 4, 2025
1.0
Terrible , not even close to what you see advertised on television. The guacamole was nothing but a few chunks of avocado, absolutely NO seasoning...won't make the mistake of ordering from this place again !
BG
Baby Girl
Sep 21, 2025
1.0
Be careful ordering through the chipotle pick up lane from this location! They will be sure to make you pay full price and add on tax but won’t give the proper items you ordered, I ordered a salad through the app they charged for toppings and sauces but I didn’t receive them, they feel like the people that go through the chipotle lane already paid for their food so it doesn’t need to be correct! Not really nice to the customer, I don’t come in and give them HALF the money, it’s really not that hard to make sure the orders are correct for people
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill in Marion, IL serve?
Chipotle Mexican Grill in Marion, IL offers customizable Mexican-inspired menu items such as burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.
What are the operating hours of Chipotle Mexican Grill in Marion, IL?
Chipotle is open every day from 10:45 AM to 10:00 PM.
Where is Chipotle Mexican Grill located in Marion, IL?
It is located at 2804 Joseph Cannon Way in the Williamson sublocality of Marion, IL 62959.
How can I place an online order for Chipotle in Marion, IL?
You can order online at https://order.chipotle.com/ or using the Chipotle app available on the Apple App Store.
Does Chipotle Mexican Grill in Marion, IL have a rewards program?
Yes, customers can sign up for Chipotle Rewards to earn free food and receive exclusive offers.
How can I contact Chipotle Mexican Grill in Marion, IL?
You can contact them by phone at +1 618-992-2597 or email at il.5010.marion@chipotle.com.
What social media platforms is Chipotle Mexican Grill in Marion, IL active on?
They are active on Facebook, LinkedIn, Pinterest, Instagram, Twitter, and YouTube.
What are some nearby dining options around Chipotle in Marion, IL?
Nearby dining options include Raising Cane's Chicken Fingers, Popeyes Louisiana Kitchen, Panda Express, HomeTown Buffet, Smoothie King, Starbucks, and Taco Bell, offering a variety of fast food and casual dining choices.
Are there coffee shops near Chipotle Mexican Grill in Marion, IL?
Yes, nearby coffee shops include Starbucks, Dunkin', 7 Brew Coffee, and Smoothie King for smoothies and juices.
What other services are available near Chipotle Mexican Grill in Marion, IL?
Nearby services include Enterprise Rent-A-Car for vehicle rentals, Klein Orthodontics for dental care, First Mid Bank & Trust for banking, and Sam's Club Gas Station for fuel.