McDonald's

3.1
941 reviews
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Business Details

625 W Jackson St, Macomb, IL
61455, United States
(309) 833-4648
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
625 W Jackson St, Macomb, IL
61455, United States

Hours

Reviews

3.1
941 reviews
5 stars
250
4 stars
182
3 stars
187
2 stars
85
1 star
237

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times, especially in the drive-thru, with some experiences exceeding 30 minutes.

Order Accuracy

Many reviews highlighted issues with incorrect orders, missing items, and food quality, leading to customer frustration.

Staff Friendliness

While some customers praised the friendliness of the staff, others noted rudeness and unprofessional behavior from certain employees.

Cleanliness

The cleanliness of the dining area and restrooms was often criticized, with reports of unsanitary conditions.

Management Issues

Several reviews pointed to poor management and disorganization, contributing to the overall negative customer experience.
  • RH
    Robert Hope
    Nov 16, 2025
    1.0
    Awful experience. Ordered via drive thru, small simple order and store was not busy. Took far longer than should have to receive food, when we did the food was cold and stale. Went in to request a fresh remake. The woman who assisted us was extremely rude and gave us an “annoyed” glare even though we were very polite and patient considering the circumstances. There were maybe 3 other people in line waiting for a significant of time for service and were visibly upset, multiple people walked out without even getting a greeting let alone served. Awful customer service.
  • JK
    Jaylene Klaasen
    Nov 16, 2025
    1.0
    Had to wait literally 25 minutes for my food to come out, several other people had to wait even longer, there were so many people that walked out after paying because their food took that long to be made, and then once we got our food, they only had lids for small drinks and no straws, genuinely the worst experience ive had at a fast food place in my entire life…
  • SB
    Stu Billings
    Nov 13, 2025
    1.0
    They are so slow here!! No such thing as fast food at this McDonald's!!
  • JL
    Julie L
    Nov 8, 2025
    1.0
    Do NOT waste your time at this location!!!! Everytime I come here my orders is screwed up. It's supposed to be fast food not you'll get some of the food you ordered in about an hour or whenever we feel like it. There is another location on the other side of town. Go to that one or somewhere completely different.
  • PB
    Poison Blade6000
    Nov 7, 2025
    1.0
    It should not take 30 minutes for a small fry and a medium frappe.
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Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's in Macomb, IL?

McDonald's in Macomb, IL is open daily from 5:00 AM to midnight, with extended hours until 1:00 AM on Friday and Saturday.

Does this McDonald's location offer drive-thru services, and what are its hours?

Yes, the Macomb McDonald's has a drive-thru open daily from 5:00 AM to midnight, except on Friday and Saturday when it stays open until 1:00 AM.