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Jimmy John's

4.0
(222 reviews)

Business Details

821 W Jackson St, Macomb, IL
61455, United States
(309) 836-6100
https://locations.jimmyjohns.com/il/macomb/sandwiches-1119.html

About

Sandwich Restaurant

Location

Jimmy John's
821 W Jackson St, Macomb, IL
61455, United States

Hours

Reviews

4.0
222 reviews
5 stars
116
4 stars
49
3 stars
16
2 stars
17
1 star
24

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers reported inconsistent food quality, with issues such as hard bread, missing ingredients, and poorly made sandwiches.

Service Issues

Many reviews highlighted slow service, incorrect orders, and unprofessional behavior from staff.

Cleanliness

Some customers noted that the restaurant was clean, while others mentioned it was dirty.

Delivery Problems

Frequent complaints about delivery delays and incorrect orders were noted, with some customers expressing frustration over the delivery service.

Positive Experiences

Despite the issues, several customers praised the food and service, indicating that there are still positive experiences at this location.
  • AO
    Ayden Owens
    1 day ago
    1.0
    Walked in nothing. Stood there, nothing. 4 employees behind the counter, one in the lobby filling chips. Still nothing. Waited a few minutes and still nothing. Took my business elsewhere. I get this is Macomb. But we don't have to show Macomb shitty service compared to other locations around the country. Horrible experience as far as the "Jimmy John's standard" is concerned
  • LM
    Lauren Miller
    6 days ago
    5.0
    Do you have the same potato salad as Carbondale, IL?
  • HC
    Hayley Campbell
    6 days ago
    1.0
    Terrible management have been waiting on a call back from the manager for two weeks for a refund. Now they say they have no order in their system. The manger was rude and did nothing to correct the problem & hung up the phone on me 😂😂 what a joke.
  • AP
    Ashley Peterman
    Feb 11, 2026
    3.0
    Food was good however the bread was really hard! ( you could play baseball with it ). Placed a phone call, the lady whom answered the phone said they have had complaints on the bread being dry, its not dry its just rock hard. She said to place a complaint through doordash… I don’t see how its doordashes fault considering they don’t make the bread nor the sandwich they just deliver it…
  • JR
    John Riddle
    Nov 14, 2025
    1.0
    I ordered the roast beef cheddar. They put so much horseradish on it that I could stand it. I had to scrape off the horseradish the lettuce, the tomato completely ruining the sandwich. This is the second time I've been there both times. I was unhappy. Making a stressful bad day, even worse.

Brand Certified Facts from Jimmy John's

This information is certified by Jimmy John's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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