Dunkin'

3.4
369 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Macomb, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
820 W Jackson St, Macomb, IL
61455, United States

Hours

Reviews

3.4
369 reviews
5 stars
153
4 stars
57
3 stars
43
2 stars
28
1 star
88

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some customers praise friendly staff, many report rude service and incompetence.

Order Accuracy

Numerous complaints about incorrect orders and items being out of stock, leading to customer dissatisfaction.

Food Quality

Many customers express disappointment with the quality of food, including stale donuts and poorly prepared sandwiches.

Speed of Service

Several reviews highlight slow service, particularly during busy times, causing frustration among customers.

Cleanliness

Some customers noted cleanliness issues, particularly in the dining area and with food presentation.
  • SS
    Samantha Snyder
    6 days ago
    1.0
    Customer service was absolute garbage…they need people in there that actually kinda like their job…they also like to park sideways in the front parking taking up multiple spaces up, which should be left for the customers, not the employees.
  • KT
    King Family Trust
    Nov 30, 2025
    1.0
    No one took our order, then after ordering the wrong item from the automated screen, no one knew how to ring up the actually item requested. I have ordered this same item from other dunkin stores, and they even told me it was possible. All very incompetent.
  • JN
    Jennifer Navarro
    Nov 6, 2025
    5.0
    Clean. Friendly service 😊
  • RA
    Rachel Anderson
    Nov 2, 2025
    5.0
    I’m here frequently! Everyone’s friendly and my order is always spot on! A large strawberry refresher with green tea, four liquid sugar and of course I have to have snackin bacon.
  • DW
    Donald Wynn
    Oct 7, 2025
    5.0
    Service was good.staff worked well together, friendly.

Frequently Asked Questions About Dunkin'

What are the regular operating hours of Dunkin' in Macomb, IL?

Dunkin' in Macomb, IL is open daily from 5:00 AM to 9:00 PM.

Does Dunkin' in Macomb offer delivery and pickup services?

Yes, Dunkin' provides both delivery and curbside pickup services.