CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCaterer
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Machesney Park is here with warmth and welcome. Panera Bread. Food as it should be.
Staff is often praised for being friendly and helpful, but there are multiple reports of rude or inattentive service.
Food Quality
While many customers enjoy the food, there are frequent complaints about incorrect orders, stale items, and inconsistent quality.
Pricing
Customers consistently find the prices high relative to portion sizes and quality, leading to dissatisfaction.
Cleanliness
Several reviews mention cleanliness issues in the restaurant and restrooms, indicating a need for better maintenance.
Order Accuracy
Many customers report issues with incorrect orders and missing items, suggesting a need for improved training and attention to detail.
JH
Jennifer Hockema
4 days ago
5.0
I was delighted to find the Black Bean soup! Finally, something that is gf and df! Thank you! It was delicious - and lots of beans!
RM
Ricky Miller
Nov 10, 2025
5.0
Monica might be the nicest most professional person I've ever dealt with in a restaurant
RC
Randy Cole
Oct 26, 2025
3.0
$14 for soup and half a sandwich is a bit pricey.
AA
April
Oct 20, 2025
2.0
When you go someplace for the first time and they hand you your bag and they drop it on the ground instead of waiting for you to get it is just not the greatest customer service for what they charge and how they are that's not good
LL
LCNS
Oct 12, 2025
5.0
AMAZING staff, they are always so cheerful! Food is always great, they get my order right every time!!! However, they do need to start checking their lobby and cleaning it more regularly. Never a miss at this location!!