Business Details
About
Mexican Restaurant
Chipotle Rockford Machesney is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.8
952 reviews
5 stars
474
4 stars
180
3 stars
91
2 stars
62
1 star
145
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Numerous reviews highlighted the restaurant's poor cleanliness, with dirty tables, floors, and food preparation areas being a common complaint.
Service Quality
Customers frequently reported rude or inattentive service from staff, with many expressing disappointment in the lack of friendliness and professionalism.
Food Quality
While some customers praised the food as delicious, many others noted inconsistencies in portion sizes and food preparation, leading to dissatisfaction.
Management Issues
Several reviews pointed to poor management practices, including inadequate staffing, lack of communication, and failure to address customer complaints effectively.
- SFSara FletDec 29, 20251.0Rude and dirty
- CLCarrie LasDec 13, 20253.0Dont bother with the tender steak. Every bite had to be spit out due to gristle. Not worth it.
- ESErsen SulejmaniNov 4, 20251.0The employee who took my order was extremely rude and impatient. He spoke in a harsh, drill-sergeant-like tone. When I politely asked for a little more chicken, he snapped back and told me I was only allowed one spoonful. I was very disappointed by his attitude and will not be returning to this location.
- IGIvie GutierrezOct 7, 20251.0Meat was completely rotten and inedible. Guacamole was brown. Called to let staff know and have them pull meat from the counter. Impossible to reach anyone at the store location and customer service was of no help.
- DEDaniel EicharOct 6, 20251.0NASTY food, employees were nasty too. Floors were loaded, all tables were dirty, and when we asked if they could clean one we get an attitude with an aggressive employee that was not happy that we asked. Chipotle has really quit trying because these people in here preparing your food like you’re some prison mate in line to “get what you get” with a total attitude is a pretty sad standard. Chipotle needs to step up the cleanliness because this new standard of eating at dirty tables, food all over the floor, and an attitude does not cut it for me. No more, I quit Chipotle!
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill in Rockford Machesney offer?
Chipotle offers customizable burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients without artificial colors, flavors, or preservatives.
What are the operating hours of Chipotle Mexican Grill in Machesney Park?
Chipotle is open daily from 10:45 AM to 11:00 PM.
Does Chipotle Mexican Grill in Machesney Park offer pickup and delivery services?
Yes, they offer both in-store pickup and delivery services.
How can I order food online from Chipotle Mexican Grill in Machesney Park?
You can order online through their website at https://order.chipotle.com/ or via the Chipotle mobile app.
Is Chipotle Mexican Grill in Machesney Park welcoming to LGBTQ customers?
Yes, the restaurant is welcoming and inclusive to LGBTQ customers.
Where is Chipotle Mexican Grill located in Machesney Park?
It is located at 1570 W Lane Rd, Machesney Park, IL 61115, next to Great Clips.
Are there other dining options near Chipotle in Machesney Park?
Yes, nearby options include Qdoba Mexican Grill, Monical's Pizza, KFC, Church's Texas Chicken, Steak 'n Shake, Tom & Jerry's, and Papa Murphy's.
What nearby services can customers access when visiting Chipotle Mexican Grill?
Customers can access services like AT&T Store for mobile needs, Great Clips hair salon for grooming, and UPS Access Point location for shipping services nearby.
Can customers find grocery and retail stores near Chipotle Mexican Grill in Machesney Park?
Yes, stores like Meijer for groceries and Gordmans for clothing and retail are near Chipotle.
How can I contact Chipotle Mexican Grill in Machesney Park for inquiries?
You can call them at +1 815-282-1079 or email il.2035.Machesney@chipotle.com.