Business Details
About
Mexican Restaurant
Chipotle Rockford Machesney is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.8
948 reviews
5 stars
472
4 stars
180
3 stars
90
2 stars
62
1 star
144
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Numerous reviews highlighted the restaurant's poor cleanliness, with dirty tables, floors, and food preparation areas being a common complaint.
Food Quality
While some customers praised the food as delicious and generous in portions, others reported issues with food preparation, including missing ingredients and poorly made items.
Service Issues
Many customers experienced unhelpful or unfriendly service, with reports of staff attitudes and lack of communication being prevalent.
Management Problems
Several reviews pointed to poor management practices, including inadequate staffing, lack of organization, and failure to address cleanliness and service issues.
Inconsistent Experience
Customers noted a wide variance in their experiences, with some visits being satisfactory while others were disappointing, indicating a lack of consistency in service and food quality.
- ESErsen SulejmaniNov 4, 20251.0The employee who took my order was extremely rude and impatient. He spoke in a harsh, drill-sergeant-like tone. When I politely asked for a little more chicken, he snapped back and told me I was only allowed one spoonful. I was very disappointed by his attitude and will not be returning to this location.
- IGIvie GutierrezOct 7, 20251.0Meat was completely rotten and inedible. Guacamole was brown. Called to let staff know and have them pull meat from the counter. Impossible to reach anyone at the store location and customer service was of no help.
- DEDaniel EicharOct 6, 20251.0NASTY food, employees were nasty too. Floors were loaded, all tables were dirty, and when we asked if they could clean one we get an attitude with an aggressive employee that was not happy that we asked. Chipotle has really quit trying because these people in here preparing your food like you’re some prison mate in line to “get what you get” with a total attitude is a pretty sad standard. Chipotle needs to step up the cleanliness because this new standard of eating at dirty tables, food all over the floor, and an attitude does not cut it for me. No more, I quit Chipotle!
- DCDebra CarrollOct 3, 20255.0Food is always delicious and service is great. Friendly staff and clean facilities.
- TWTom WallerSep 25, 20255.0Food was fantastic. I had 3 steak tacos and due to dietary restrictions I couldn't really load them up with ingredients but they were still overflowing. My brother had a burrito and having no dietary restrictions he loaded it up. They actually had to use 2 tortillas to hold everything. It almost looked like a football and provided my brother with 2 meals. I feel like we got our money's worth and then some.
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill in Rockford Machesney offer?
Chipotle offers customizable burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients without artificial colors, flavors, or preservatives.
What are the operating hours of Chipotle Mexican Grill in Machesney Park?
Chipotle is open daily from 10:45 AM to 11:00 PM.
Does Chipotle Mexican Grill in Machesney Park offer pickup and delivery services?
Yes, they offer both in-store pickup and delivery services.
How can I order food online from Chipotle Mexican Grill in Machesney Park?
You can order online through their website at https://order.chipotle.com/ or via the Chipotle mobile app.
Is Chipotle Mexican Grill in Machesney Park welcoming to LGBTQ customers?
Yes, the restaurant is welcoming and inclusive to LGBTQ customers.
Where is Chipotle Mexican Grill located in Machesney Park?
It is located at 1570 W Lane Rd, Machesney Park, IL 61115, next to Great Clips.
Are there other dining options near Chipotle in Machesney Park?
Yes, nearby options include Qdoba Mexican Grill, Monical's Pizza, KFC, Church's Texas Chicken, Steak 'n Shake, Tom & Jerry's, and Papa Murphy's.
What nearby services can customers access when visiting Chipotle Mexican Grill?
Customers can access services like AT&T Store for mobile needs, Great Clips hair salon for grooming, and UPS Access Point location for shipping services nearby.
Can customers find grocery and retail stores near Chipotle Mexican Grill in Machesney Park?
Yes, stores like Meijer for groceries and Gordmans for clothing and retail are near Chipotle.
How can I contact Chipotle Mexican Grill in Machesney Park for inquiries?
You can call them at +1 815-282-1079 or email il.2035.Machesney@chipotle.com.