Buffalo Wild Wings

3.8
1213 reviews

About

Chicken Wings RestaurantSports BarRestaurant
Award-winning Buffalo, New York-style wings in your choice of 26 sauces and seasonings.

Location

Buffalo Wild Wings
1513 West Lane Road, Machesney Park, IL
61115, United States

Hours

Reviews

3.8
1,213 reviews
5 stars
532
4 stars
316
3 stars
141
2 stars
91
1 star
133

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported long wait times for seating and food, as well as inattentive or negligent service from staff.

Food Quality

Many reviews highlighted inconsistent food quality, with complaints about cold, overcooked, or incorrect orders, particularly regarding wings and fries.

Positive Staff Feedback

Several customers praised specific servers for their exceptional service, noting friendly and attentive interactions.

Cleanliness Concerns

Multiple reviews mentioned issues with cleanliness, particularly in the dining area and bathrooms.

Value for Money

Some customers felt the prices were high relative to the quality of food and service received.
  • BF
    Bryan Fuertes
    Nov 16, 2025
    2.0
    The food must have been sitting for a while because when we finally got it our mozzarella sticks were cold and so were our chicken strips. We tried this place again after not being here for over a year and now I am done giving it a chance. BWW will never be same as it used to be...so sad.
  • MB
    Michael Bishop
    Nov 6, 2025
    1.0
    Don't. Decide you love yourself, those you are with and move along to somewhere else. The service and food were atrocious. We sat at our table for several minutes before being greeted by our server. This would be acceptable during a busy evening, but we were one of six tables. Eventually we put in drink orders, a beer and a cocktail. Our server came back to the table to take our food order stating they will check on the drinks. Not sure why they didn't check on the drinks before coming to take our food order. The drinks must have been sitting waiting though because the foam was able to dissipate from the beer. Our food order was placed and within a reasonable amount of time brought out by another individual. I'd wager prison cafeteria workers put more care and concern into how food is presented than did Buffalo Wild Wings on route 173 in Machesney Park, IL. The server came back, mentioning that she still needed to grab some items for us. We never received them because our server left us alone for the remainder of the evening. As frustrating as all this was the worst was yet to come! After deciding that our server wasn't coming back we left our booth and tried to pay at the front desk. We were told that we would have to wait for our server to pay because their system up front was not the same as the in house wait staff. At this point I'm abducted. Forced to stay, but strongly desiring to leave. I don't have it in me to walk out the door without paying although I felt justified in thinking this was a viable option. Instead, I wait for the check, pay and leave. All in all a real kick in the jewels BWW. My recommendation is go to McDonald's and get yourself some nuggets.
  • KR
    Kimberly Rose
    Oct 9, 2025
    5.0
    I would give it a 5 across the board, but when I go to Bdubs to eat & watch PPV fights on some Sat.nights, there is usually 1 or 2 families there with exhausted screaming babies or toddlers...even tho the fights may go til 12 or 1 in the am. When my kids were young & I got the opportunity to go out late, I either got a bbsitter or left by 9 or 10, @ the latest. These people show up between 7- 9 & stay til the end of the fights, even if their children are loudly screaming|crying. In my opinion, that is not fair to the babies or the other patrons. Other than that, my only negative comment would be that they don't keep up with the female's bathroom sanitation. It may be clean at the beginning of the evening, but then appears that it is untouched the rest of the night, & unfortunately some patrons leave messes. As far as the food goes, I've never had anything there that I didn’t like or love! Then there is Curtis & Savanna for servers! They deliver outstanding service & are genuinely fun, friendly, & attentive! They deserve raises!!!! For the question on how much did I spend. I spend between $10-20, but then I leave an excellent tip!
  • KK
    Kyle Walsh (K)
    Sep 15, 2025
    5.0
    BEST BDUBS
  • JL
    Justin Lowrance
    Sep 6, 2025
    1.0
    Waited at our table for 25 minutes with 2 small kids without anyone even talking to usonce we were seated. Left had a beer across the street minutes later.

Frequently Asked Questions About Buffalo Wild Wings

What type of food does Buffalo Wild Wings in Machesney Park offer?

Buffalo Wild Wings offers award-winning Buffalo, New York-style wings with 26 different sauces and seasonings to choose from.

Where is Buffalo Wild Wings in Machesney Park located?

It is located at 1513 West Lane Road, Machesney Park, IL 61115, USA.