Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Numerous reviews highlighted poor customer service, with reports of rude staff, unhelpful managers, and long wait times.
Order Accuracy
Many customers experienced issues with incorrect orders, missing items, and problems with the AI ordering system.
Food Quality
Feedback on food quality was mixed, with some praising fresh and hot food, while others reported cold, overcooked, or poorly prepared items.
Cleanliness
While some customers noted clean dining areas, others reported unsanitary conditions, particularly in the bathrooms.
MO
Marcus Owens
1 day ago
1.0
Horrible service! Multiple people standing around and nobody gives a damn to take an order! I won’t be coming back here! I was a regular customer here.
CR
Criss Ranger
Feb 19, 2026
3.0
Man !!! Idk if it was AI or the employees lol but y’all forgot my whole meal. Lol next time I’ll double check
AM
Ana E Medina
Jan 26, 2026
5.0
Ordering over the speaker now it is very easy to get what you want 👌
LL
Lany Ludvigsen
Jan 2, 2026
5.0
Great food, quick!
SW
sherman williams
Dec 19, 2025
1.0
My order was incorrect, and when I brought it to the manager’s attention, their response was extremely rude and unprofessional. There was no apology or effort to resolve the issue. This was one of the worst customer service experiences I’ve had at a Wendy’s location. I am very disappointed and will not be returning.
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the operating hours for the drive-thru at Wendy's located at 8501 Ogden Ave, Lyons, IL?
The drive-thru at this Wendy's is open daily from 6:00 AM to 2:00 AM.
Does the Wendy's at 8501 Ogden Ave serve breakfast?
Yes, this location serves breakfast including combos, croissants, biscuit and classic sandwiches, coffee, and sides.
Is there a way to order Wendy's food online or via a mobile app?
Yes, you can order online at https://order.wendys.com or through the Wendy's mobile app available in the Apple App Store.
What payment methods are accepted at the Wendy's in Lyons, IL?
This Wendy's accepts American Express, Cash, Discover, MasterCard, and Visa.
Is Wendy's in Lyons, IL currently hiring?
To check for current jobs at this location or nearby, visit Wendy's Careers page and enter Lyons, IL for available positions.
How can I contact Wendy's at 8501 Ogden Ave with questions or feedback?
You can call (708) 442-4481, use the Live Chat on their Contact page, call 888-624-8140, or complete the Wendy’s Customer Satisfaction Survey online.
Where can I find nutrition and allergen information for Wendy's menu items?
Nutrition and allergen info is available on Wendy's menu website and mobile app, at the restaurant, or by asking a crew member.
How might a visitor use nearby places such as Brookfield Zoo when visiting Wendy's at 8501 Ogden Ave?
You can enjoy a visit to the nearby Brookfield Zoo for entertainment before or after dining at Wendy’s, making for a convenient day out in Lyons.
Are there alternative fast food restaurants near Wendy's at 8501 Ogden Ave?
Yes, Burger King and Mr. Submarine are nearby fast food options close to this Wendy's location.
Can I find financial services near Wendy's at 8501 Ogden Ave?
Multiple banks and ATMs such as Old National Bank, Standard Bank and Trust Co., First Midwest Bank, and Old National Bank ATM are conveniently located nearby.
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