McDonald's

3.7
1019 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
7850 Ogden Ave, Lyons, IL
60534, United States

Hours

Reviews

3.7
1,019 reviews
5 stars
448
4 stars
195
3 stars
158
2 stars
60
1 star
158

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported frequent issues with incorrect orders and missing items.

Customer Service

Service quality varied significantly, with some staff being friendly and accommodating while others displayed poor customer service skills.

Cleanliness

Several reviews highlighted cleanliness issues, particularly in the play area and bathrooms.

Speed of Service

Customers frequently complained about slow service, especially in the drive-thru.

Food Quality

Mixed feedback on food quality, with some items being fresh and hot while others were reported as cold or poorly prepared.
  • FM
    Ferita McBride
    6 days ago
    5.0
    Fast and hot
  • SH
    Steven Holtzman
    Jan 3, 2026
    1.0
    Never get orders right
  • IM
    Isidoros Mavrogeorgis
    Dec 12, 2025
    1.0
    I would just like to inform everyone that the service at this McDonald's is appalling. The man that took my order at the drive through has no idea how to talk to customers. Sad.
  • TC
    Tom Cuellar
    Dec 7, 2025
    2.0
    The play area was very dirty. Food, napkins, food all over the floor, the tables were not wiped down. They had crumbs and other debris on several of them. The garbage cans were extremely overflowing with trash. My food was left on the counter when I was informed it was being brought to me. Overall this McDonald's is probably one of the worst maintained.
  • JJ
    John
    Dec 4, 2025
    1.0
    I hope these new hires working the windows at night are temporary (the two young guys). ZERO customer service skills. The young kid handling payments would rather be on his phone. They don't speak. They stare you down. And quite frankly it comes off as an attempt to be intimidating.... AND got my order wrong!!!

Frequently Asked Questions About McDonald's

What are the regular operating hours of McDonald's at 7850 Ogden Ave, Lyons, IL?

McDonald's is open from 5:00 AM to 11:00 PM Monday through Thursday and Sunday, 5:00 AM to 9:30 PM on Friday and Saturday.

Does this McDonald's location offer drive-through service?

Yes, the McDonald's at 7850 Ogden Ave has a drive-through open from 5:00 AM to 11:00 PM on weekdays, extending to midnight on Fridays and Saturdays.