Panera Bread

Reviews

• R7

  RW 71

  5 days ago
  3.0
  Much slower than and not as friendly as the Perryville location. They also run out of unsweet tea a lot.
• SE

  Sandy Easley

  Jan 3, 2026
  2.0
  I had a horrible experience at this location. Ordered soup, latte, cookie. It took 25 minutes. Zero customer service(I've never experienced anything like it. They refused to wait on customers standing in line). Order was wrong. But, the worst thing was when they asked me to fill out a survey detailing my experience. I got an immediate response apologizing and asking for my address so they could "make it right". I gave them my address, they sent me nothing, lol. Why did you bother reaching out? I was just going to let it go, lmao.
• DN

  D N

  Dec 18, 2025
  1.0
  I have not been happy with service at this location. Staff has a lack of customer service. I have tried this location several times. I used my gift card on last visit and the person at the drive through told me it was invalid. I told her that was not correct. I went home and checked and it did have a balance. I will drive further to go back to Machesney park location. I always had a good experience there.
• DP

  Derek Peters

  Dec 15, 2025
  5.0
  It's a Panera so what you'd expect atmosphere wise. BUT what really sets this apart from other locations is the staff that works here. Had a mishap with a order, and one quick phone call and manager Kia had it resolved quickly. Definitely the best Panera in the Rockford region.
• RS

  Roy Skousen

  Dec 12, 2025
  3.0
  Panora Bread brings to mind soup in a bread bowl and a warm sandwich. I stopped by for a lunch after work and it wasn't as impressive as it used to be. You order on a monitor pad, and are served by your name being yelled. Yet they ask for a tip... I haven't quite figured out a tip when there's no service... When my name was yelled my food was ready, they forgot my drink. The sandwich, a Cibatta Cheesesteak, looks like the meat was lost in the roll. Very little steak and even less cheese made it on to my Cibatta roll. It doesn't look anything like the Menu pictures. The bread bowl seemed much smaller than I remember, but was very tasty and went very well with my broccoli cheddar soup. The baguette that accompanies most meals was dry and hard. Over all the meal was a disappointment. With as many food places as there are here in Rockford, it will be a while before I return. The food was good, but not very much protein and a lot of bread. Hmmmm, maybe the name Panera Bread should have tipped me off?

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